X.O BAR in Lewisham

I attended a birthday day party on Saturday 26.02.2020 and it was shambles.The service was very poor.The staff are not friendly and rude.Difficult to book for food.It was a terrible and poor experience. I will NEVER EVER visit this restaurant again.0%.

Really bad customer service an professional manner I was there yesterday for birthday party waiter name was Mary she served us, every customer have right to ask how long the food will take but the way she respond is so disrespectful I have never been treated like this before I been on the earth for 34 years have never seen this kind off disrespect. If manger or any above can see this save your business this girl doesn’t belong there honestly.

I wish could give this a less than 1 star. Sooo many failings with one simple order.Firstly, I called up and ordered the goat head (Isi ewu) to take away, and was told that it would be ready in 30 to 40 mins. Knowing how long and slow this place can be, I arrived 45 mins after calling.The woman there told me it'll be ready in 5 mins.... 5 mins later she said it's almost done... Another 5 mins later (and this time me exhibiting signs of anger) she said she'll go to the back and check. A few mins later she hadn't come out from the back, so I went to the back to find that they were only just slowly packaging the food. Long story short, I was told that people sometimes order and don't turn up so it seems (my assumption) they just start making it when you arrive.After all this waiting around, I drove home only to find the dish itself to be ridiculously bland and to have a very strange, soapy taste to it. Now, I've isi ewu enough times to know this isn't not a good one.I won't recommend at all. If you want to eat good Isi ewu, I recommend Planet 68 in Catford. So much better and better service. I tried here as the my usual place didn't have any in stock.0 out of 5 in my opinion.

Terrible they took deposit for booking and on the day of the event its not deducted from our bill we lost 200£ just for booking a table. From 2000hrs they stopped taking orders because of short staff. Would not recommend some people from the group had to call and booked somewhere else. Wish I could give a no star..oppps no respect was shown not sure if its because we were a group of about 20 ladies because men came after us and got served

I had my birthday here it was amazing the staff were amazing and caring , the food was the best fantastic chef,and my guest had good time can't wait to come again .

First time was last Friday. The restaurant becomes a lounge with a DJ and MC. I didn't get to enjoy the food so I am looking forward to visiting again during the week to try some of the delicious soups on the menu.The staff were overworked on that night so it was hard to get their attention to get them to clear the table.All in all the vibe was nice. The MC did his best to keep the energy going.The entrance to this place was through a small door and it leads upstairs to the restaurant. We missed it so many times as it wasn't obvious

WORST CUSTOMER SERVICE! I ordered at 17:30 and up until this time my food has still not been delivered. I have called several times to explain that I have been charged for food that did not arrive and I would like it to be redelivered. The lady at the restaurant said ‘no’ insisting I must order again. I am deeply saddened by the fact I will not be issued a refund. There is a lack of professionalism and poor customer service at Alpha Lounge. Please be aware

To be honest, I'm not trying to ruin anyone's business; I'm simply sharing my experience as a customer. I enjoy going out and taking my team to places where they can have fun. This establishment's customer service is dreadful. The communication skills of management and staff are rated 0 out of 100. On Friday, I was there with my team to congratulate a newly promoted employee.To begin with, the music they were playing was from YouTube rather than a DJ, so if you are looking for a lounge to dance and enjoy yourself, this is not the place for you. When we asked a staff member to change the music, he began arguing with us, forgetting that customers are always right and that there are ways to communicate with your customers ( Especially if you are a classy person).Second, they were busy charging people twice, claiming that their cash reader was broken. To be honest, I don't want other people to have the same bad experience that I did on June 25, 2021. Simply be cautious where you use your bank card because it is not secure in their hands.Suggestion: Teach your employees and management how to communicate effectively.I REGRET RATING THIS PAGE ONE STAR BECAUSE IT DESERVE NO MORE THAN A HALF STAR.

Received a WhatsApp promo and decided to bring Bestie for a birthday night out. First impressions on getting inside are the table set up, only set up for large groups, no tables for 2 people, not a place to come and be cozy with partner. We were sat with a group, no idea who they were. Ordered drinks and was served a plastic cup. When I asked for glass I was informed they do not serve customers drinks in glass after 10 pm. Yet they serve bottle beer to customers, not understanding the rationale there. Made another order of drinks which was totally forgotten about until I chased the staff down. Music was very hit and miss, and a heavy mark up for bottles of spirits or champagne. Good for large group of people.

2 bottles of rose £60, takes forever for the food to get ready and rubbish DJ.