Thyme premier inn docklands london in Newham

Checked in and we asked what time they're stopped serving food,told around 9 30 , came down and had a drink and also checked with the barman and told walk ins stop around 9 45 ,( we were booked in so) we had a drink and went to ask for a table and told we had to book it and couldn't get food after traveling all day and really looking forward to sitting down and relaxing. Well that didn't happen so not a happy customer.since when do you need to book a table when you're staying in the hotel.

Pretty basic hotel. Not helped by building work going on and workmen using the same lifts as customers to carry debris. Stayed 5 nights and didn't get the room cleaned once. I know this is due to Covid, but still, that's a bit rubbish.

Good location with the DLR a short walk away. Nice comfortable room. Ridiculously cheap rates made even better by the friendly staff giving us free parking when we were expecting £12 a night. Stayed here on my last 2 visits to London (in summer 2021) and would definitely do so again.

Very convenient for the Excel centre. Friendly staff, nice clean room and comfy bed. Breakfast was tasty and had a great stay

Have been to a few Premier Inn's over the years, and I think this is the best one I've been to. Clean, modern and comfortable. Staff were great, breakfast was fresh, tasty and plentiful. Perfect for The ExCeL, short walk to the DLR station for getting into town. Would definitely stay again and would recommend. Many thanks.

Pros - Overall a decent hotel. Stayed in a Premier plus room and it’s definitely a huge improvement on the standard rooms. Better furniture, mood lighting, nicer artwork and on high floors. And the best thing of all… no hospital-like bathroom floor!! Room also had a fridge, nespresso machine + kettle, pucka teabags and little chocolates. Plus you’ve much better toiletries in the bathroom! If you book in advance can get this significantly better room for a great price :) I asked for my room to be cleaned midstay and it happened with no issue.Cons - The PI new concept rooms, both standard and premium have zero storage for your things, apart from 4 coat hangers. The older rooms at least have 4-5 shelves, but the new furnishing offers none of this. Not the end of the world but staying more than one night it’s nice to not live completely out of a suitcase. I also wish PI would go back to having soft and hard pillow range. They put 4 in most rooms, all medium to hard. And my final moan… god the bathroom towels are so thin and sad. I know it’s a budget hotel but every PI I stay in… I’ve got thicker handkerchiefs!Parking - As the hotel is going through a renovation, half the car park has been closed off. By 1700 each day the car park was totally full so if you’re staying early 2022 and will arrive late it might be worth checking with the hotel if they have overflow parking at another hotel.Location is great with DLR nearby. Would happily stay again.

Great friendly helpful staff. Breakfast was really good. Rooms clean and tidy and beds comfy. On other hand room looks tired definitely needs a revamp and the car park/outside area does too. Also in the dark there’s no signposts too signal way to hotel.

I've stayed here at Premier Inn Hotel for two nights and it's located behind EEC London Docklands. I didn't sleep well on my first night because the guest above me was making a lot of noise throughout the night. I rang the reception to let them know about the noise right above me then told them I couldn't sleep. They said they gonna remind the guests. The next day I went to the reception to complain about the noise and they said they have reminded the guest. The second night they've done it again. Went down to the reception explained the situation. The female receptionist decided to move me into another room. I had to repack all my stuff because they've moved me from second floor to ground floor room. With all these inconveniences I couldn't give this hotel a 5 star review based on the service, lack of action, location and creaking floor/ceiling that causes uneasy sleepless nights.

The title may seem a little overdramatic but this really is my worst experience with a Premier Inn hotel. It's actually surprised me at how bizarre this one is compared to others I've stayed in around the country.Pros:- Staff are SUPER helpful- Food is good, just your usual Premier Inn stuff, not bad at all- Location to the Excel is great- Rooms a good sizeCons:- This is an old building it seems. Like, really old. It's horrendously creaky all over the place.- In extension to the above, it surprised me at the noise that can be heard from rooms above and below you. I've NEVER encountered this before in a Premier Inn. Not sure if the floors just need replacing or what but its very noisy and you can hear people walking, doors being closed etc. in rooms above and below.- Even the chairs and the beds in the room are super creaky and everything just feels like its held together with glue.If you book this hotel for an event at the Excel, BRING EARPLUGS!!!Overall, 3 stars for the general Premier Inn experience but be warned, if you've stayed in Premier Inns around the country, you will be disappointed with this one.

Clean and tidy. Staff very competent and friendly. Enjoyable stay. If your staying for the reason of an event at the Excel, it's well worth it. The access to the other side of the Excel while events are on is a slight problem. The shops and Gondola (cable car) are a few stops on the DLR due to restricted access. It's not a problem if you use transport, however its hindered for walking. As the city Airport is located quite close if its warm and you have the windows open you may be woken up early during the week. All said and done I would stay again as the walks were great.