Charm Thai in Richmond upon Thames

It's my and my fiance's favourite restaurant. Staff, very friendly, beautiful decor and amazing food. Brilliant and highly recommended.

Tried to ring for 40 mins I think they take the phone off the hook. . Had to go up to the restaurant to order it . Sat down to eat it and found 3 black hairs . Only ate half and throw the rest away

Very nice good service and a wry nice meal. Can not wait to go again.

Food was lovely with decent portion sizes for the price. The atmosphere is very chilled and staff are polite. Can’t really complain about anything except the small(ish) menu but we ate at lunchtime so it’s to be expected! Would definitely recommend if you’re in the area.

Lovely service. Great dishes. Shame they had no bean curd as a lot of the dishes were with bean curd. The reason waz they were closing for Christmas which is sad. Otherwise lovely restaurant.

I ordered Thai food from this restaurant and it was pretty good. All my family members enjoyed the food. The Thai curries are really soothing for the taste buds. I did not dine inside but the shop was pretty full when I went to collect my order. It proves that people enjoy dining there.

Very impressed with the food. One of the best Thai I have tasted in a long while. 5 stars

Terrible food and service, waitress said tell Google!!!We went to Charm yesterday lunchtime expecting the £10 set menu, once seated we were handed the menus, I asked the waitress where the set menu was on the menu card, she replied that they didn’t do that and were we ready to order! I explained that we had only just sat down and hadn’t even looked at the menu yet.Being Muslims we ordered non pork dishes, we had checked thoroughly on the menu to see what we were ordering. We ordered 8. Pad Thai and 12. Kuey Tiew Num Dum, the food was nothing special, i got the feeling that the owners had changed and the quality of the dishes didn’t seem to be as before . On almost finishing our meals one of our party noticed a strange dumpling type of thing in her number 12 noodle soup! On asking the waitress what it was, she responded that she didn’t know and went to ask the cook, it turned out that the freebie was 18. Kanom Jeeb!! (Pork and prawn), of course I was really annoyed and asked why this was in the dish. The waitress replied that EVERYONE knew that this was in the soup, I told her that clearly EVERYONE didn’t know as there were 3 people on our table who had inspected the menu and nowhere did it say that a pork dumpling would be put into the soup!!!!The waitress didn’t seem to care, didn’t offer any form of compensation or alternative, she just said, I only work here, I don’t know anything, write to Google.Hopefully, they will pay more attention to describing their dishes better, imagine giving someone else a dish that gives them allergies or worse!!I’d definitely say, go elsewhere! These people don’t give a damn about anything.

I see that most of the reviews about this restaurant are for takeaways, it's menu is just that a takeaway as a in house menu it is very lacking in Charm.I take it that this place has changed hands and adapted the menu for Covid and therefore just takeaway, I should of walked out after looking at the menu. you could of made good shoe laces with the noodles and so on. Will not be returning.

Have eaten in here and had takeaway during the lockdown. Food was piping hot, well seasoned and not too salty or filled with sauce. Was pleasantly described to find I got 10% off for a takeaway order when I walked in, and as we spent just shy of £30 they gave us a couple of beers on the house as well.Polite service, quick food prep time (took 10mins), can highly recommend the Pad Thai and anything from the noodle stir fry part of the menu. If you love a Thai curry specifically, they only do three options and they are OK.