Knot Pretzels in Richmond upon Thames

I went to Richmond today by tube and I have seen Knot and wanted to eat a Pretzel but I was worried they did not have vegan options. I was glad to find out they had several options and the cinnamon one was made fresh in store as advised by the helpful staff so i got the cinnamon one and after a short wait I got a fresh, warm , tasty cinnamon sugar Pretzel

Efficient and very friendly. Coffee always good. Opens very early in the morning which suits me.

Best latte I've ever had. Cinnemon bun was ok. The guy was really friendly, although not very fast, which could have been a problem if I had been in a hurry.

Bought at the station and had it in Richmond park. I nearly went back to get more...

I've always been incredibly reluctant to buy coffee out and about, but since my commute has taken me via Knot, that has changed. Amazing consistent and delicious coffee. The lady who is there often in the morning is absolutely killing it. She deserves a raise. Seriously brightens my morning every time.

Amazing pretzels, loose leaf tea and fresh orange juice, wonderful friendly staff always happy and chatty. Fresh and warm pretzel with cinnamon was baked in front of me!

Just happened now, whoever was on shift, a curly haired girl was so rude to me, and it was totally unprovoked. I also work in a coffee shop, so I know what customer service should be like, and I also know what an annoying customer is like. And I wasn’t being annoying at all, I simply asked about the coffee sizes/how many shots, so I could decide what to order, and I asked for an Oat latte but only 3/4 filled. Simple request. The customer service and relation was just not there. She snapped at me for wanting a different order and spoke about me negatively to other colleagues very loudly while acting like I wasn't even there, when I could clearly hear her, as she spoke loudly across the room to someone about me... and just generally being condescending, belittling, and simply very rude. Eventually another colleague interjected the transaction, and took over, likely because she was being so rude and was probably embarrassed about the rude colleague.Another error in the transaction, which was potentially dangerous- I wanted oat milk, and I do think my coffee was made with oat milk but there must have been cows milk in the jug also, which wasn't poured away and rinsed before using Non dairy, as the latte tasted strongly of cows milk, not oatly- which I am very familiar with. I’m lactose so I had to go back and get it made again, all while remaining nice and positive, it was only an accident. The transaction was a train wreck though. Rude staff member and careless coffee making. AVIOD AVOID AVOID (Joe & the juice is just 2 mins up the road)

Lovely pretzel & nice staffI took my one to the Riverside to eat as sit in wasn't possible in the lockdownGreat deal the £5.95 for 2 - thank you for that

Knot definitely earned my recommendation! My coffee was great, with a dash of chocolate on top, served with the biggest smiles ever! Thanks a lot to the team at the Richmond station!

The coffee is not amazing but is made with care, and the pretzels are lovely and are always warm and fresh. The staff are super friendly and add their own touches like a daily quiz question and lemon water to make the store their own. A nice place to come before hopping on the train and they never mind me propping my bike against the wall