Prem in Richmond upon Thames

Very Good food. Been a few times with a friend. Friendly service. Good food and portion sizes. Shame no hotplates though to keep your food dishes warm. But highly recommended.

We usually get a takeaway from here but decided to go into the restaurant for a change… from the moment we walked in the service and the atmosphere was awful. They took ages to seat us, we called and booked days before for a table of 6 and they weren’t prepared at all, the staff were ridiculously rude, it was extremely busy so I can appreciate it must be stressful for them but that’s no excuse to treat customers the way we were treated.We sat down at 18:15 and didn’t get our food for almost over an hour later around 19:20 and even then they bought out the wrong order and we had to wait even longer for the correct one to be made.When giving us our food and bill, they would throw it down on the table and when we looked at our bill they charged us a totally different price to what was on the menu so we had to point this out for them to change it and even then they were being difficult about it and said “are you really going to complain”. I’m so shocked at the way we were treated and the customer service. We honestly couldn’t wait to get out it was an awful experience, ontop of all that it was so packed almost like being in a club, there were people standing all around our table whilst we were eating, waiting to be seated. It was very uncomfortable.Safe to say we most definitely will not be coming here again. I wouldn’t recommend it to anyone unless you’re going at lunch when it’s a bit quieter and maybe they’re a lot less stressed and snappy.

If you want one of the best curries around, go to Prem, the food is delicious, there's loads of it, and all at a good price,

This is usually my favorite Indian but tonight had to send back cold food and the service was very lacking.

Always good service, delicious food and great portions!!

Jekyll & HydeI ordered a takeaway for collection at 19:00 and was told to come in 50 minutes. I duly arrived at 19:45 - being a bit of an optimist :). Sadly the food didn't arrive until 20:55 - so basically a 50 minute order took one hour and 55 minutes to be fulfilled.They were obviously run off their feet and I felt sorry for the staff and the customers eating at the restaurant - who I could hear complaining about their wait for food.I made the mistake of paying for my meal when I was asked my name in the queue, so I hung around longer than I would normally. Eventually I got cross and asked for a refund. The manager did give me a refund, and I waited until the food arrived.Now for the good part: The food was really good quality and not the usual slop swimming in ghee. However I cannot consciously recommend it - since the interminable wait made it a once in a lifetime experience.Avoid - until they sort their staffing out - or become more realistic in taking orders.

Amazing the food was delicious and the service was amazing and I love going there and I would Definitely tell people about the place and I would also bring family and friends there too

Lovely atmosphere, food was gorgeous. A must if you like Indian, such a variety of dishes.Service was brilliant, we had our 20 month year old with us who was a little unsettled and one of the staff members gave him a little something which kept him entertained. Which was really kind.

Father and Son visit. Mixed it up and tried some new, all dishes were very tasty. Absolutly nothing left on the table! Would recommend, a great friday night!

Very quiet at lunch time. We walked in without reservation. Manager was very friendly. Generous portions with lots of sauce. We had a chicken dish and king prawn dish both were quite red in colour. The manager told us it's the colour of Patak sauce they use. Foolishly, I thought restaurants make their own sauce until then.But tasted ok and nice chanky meats in them, which is very good. Overall, lovely lunch.