Pret a Manger, Richmond Upon Thames in Richmond upon Thames

Staff have shocking attitudes. Customer service is atrocious. Very poor hygiene and infection prevention and control. I wish somewhere else would open up nearby selling decent coffee and I’d never cross the threshold again.

Fine nothing special, like every other Prêt did lots of my revision for exsams here back in the day

Very unhappy staff not sure if they really want to work there. Staff just rude. Customer service seems to be a massive effort to fair awful. No buzz or vibe compared to most Prets. Need

Lovely staff ,very friendly ,working very hard but still with a smile on their face .Coffee and food taste great .thank you ❤

Awful dirty everywhere. Paid for a coffee to use toilets. They were closed.Some rude manager made lame excuses, and when I said the customer area is dirty he said it was another company's fault. Can you get your nop and broom out Mr Manager and clean it.

Extremely rude female member of staff who overcharged me. When challenged she repeatedly shouted at me in effort to justify her error. As a previous regular customer shall be giving it a miss after this unpleasant experience.

Just because you place an order before someone, doesn't mean that you'll get it before them in this café! Terrible customer service, and tables are always unclean.Would not recommend at all.

Bad customer service… Hiring new people… not giving them enough training.. Always out of stock specially Smoothies. Why you people run out??? You don’t know in hot weather you will have high demand?? Not able to manage shop properly.Early morning they knows they will have high demand, but still they open only 2 tills and one person on the coffee machine. Always have to wait 5-7 minutes for coffee.The coffee order screen broke which took 6 weeks to fix. This shows their level of attention from management towards customer service.

It is a large and crowded place with two floors. Drinking coffee in the cold weather warmed us up. The location is also very nice. only my friend didn't like the hot chocolate he drank🤔🙄, i think the capicino was good😋

One of the better Pret stores. Good full menu including the iced drinks. In and out in no time.Though an unannounced sudden revision in opening closing times. They didn't even update their own store website.