The Good Earth Express in Richmond upon Thames

Prices AGAIN increased.Good Earth was never cheap, but now it starts to become ridiculous. They increased prices recently and now again. We like the food and we collect so no issue with delivery times.But in the 5 years or so we go there prices increased by 40 to 70%. E.gSoup, 3,90 to 5,90PDuck 36 to 51P(Vs 17% inflation since 2015)Last night is was VERY calm.Maybe long delivery times will not be a big issue in the future anymore.Anybody with a good alternative?

Ordered a Singapore Fried Noodles (£8.70) - Portion size was okay but the food was incredibly bland. This dish is well known for being spicy, even the menu denotes it as being spicy by having a chilli next to it! I can assure you, there was not a single note of spice or even a green or red chilli in sight. Also there was hardly any meat, in particular the Char Siu (Pork) of which there were maybe 2 or 3 tiny pieces.Considering the price tag they could at least have made an every day simple dish the way it should be. Thoroughly disappointed.

Food quality good, expensive for sure. But totally unacceptable delays if you order via website. Waiting over an hour and a half on a Thursday… website says delivered. errrrr so call the shop and ‘they just finished cooking it..’ last they time left some items out of delivery.If you are an over busy kitchen - just be honest.At this price, I expect much better service. The food is great however.

Called on Tuesday 27th (today) to place an order like I usually do. As an elderly gentleman, I call to place orders as I don’t understand technology that much. I spoke to a lovely young lady, Bridgett. - She took her time to talk me through my order and ingredients and even asked how I was and how my day was ; It was lovely as I can’t get out much at the moment and brightened my day. A credit to the Good Earth. It was a pleasure you speak to you. The food was top notch as usual. James.

Guy who works here nearly knocked me off my bike. Driving at least 20mph over the speed limit and overtook me on a blind bend while on this phone! He pulled up to this restaurant unlocked the door and went inside. Absolute disgrace.

Not great.. dishes were bland and overly salty.Some of the vegetarian dishes especially the vegetable sides are wrongly labeled vegetarian as they are in a sauce that contains chicken fat.Took quite long for my order to show up and they were really rude and short, the whole ordeal has made me not want to go back.

So surprised about how many bad reviews this place has... yes it’s not cheap and it can often take a while to arrive (that should tell you all you need to know) but you get what you pay for and it’s worth the wait. The food is amazing and the portions are a good size. I’ve had some shocking takeaways in my time, this is definitely not one of them. Highly recommend.

We have ordered for many years from Good Earth, but tonight I had the worst experience I have possibly had with any restaurant.We ordered a meal at 7.25pm and had it confirmed that it would arrive between 8.15 and 9pm. By 9.12pm the website showed the order had not yet left, so I rang them as my husband needed to leave at around 9.30 pm.I spoke to an employee named Pang who pretty much told me that it wasn't his problem that the food was late that they were busy so we should just accept that.The food actually arrived at 9.25pm but missing some of the order so I rang back to let them know - and got the same employee - who told me that if I wanted food on time and the correct order I should set up my own chinese take away!!!!So good luck to anyone ordering from Good Earth in future - apparently you will be better off setting up your own restaurant that relying on them to deliver your food.

Fantastic food - probably the best Crispy duck in London I've had. The egg fried rice was delicious, and so was the chow main- specially with the fresh tasting seafood - and the Shanghai chilli chicken was right on the money with the great taste of Szchechuan peppers. I took off one star merely for getting charged £1.10 for a a small tub of chilli oil. I was told all extra condiments, such as vinegar or chilli oil, were charged extra and personally for me this was a put off considering my spend was near £50 on just four dishes. Little things count and charging for a small condiment is one of those. I'm definitely go back again for the food and won't be surprised for the cost of extra sauces.

The best Chinese takeaway in London: open kitchen, friendly service, non-standard menu, superb food, spotlessly clean & an efficient covid protocol that gives you confidence.I used to have a couple of pints in the Marlborough, whilst waiting for it & will add that back to the repertoire end May/early June