Lotus House in Southwark

not a good experience, was very shocked by the state of the place, my dishes all tasted bland, my lemon chicken was a dry over cooked chicken escallop with no lemon or sauce, my dumplings were supposed to be fried and when i got my order were uncooked. i will never ever order/eat here again, i'd go any where else.

Total scam! Will be contacting my card service on Monday to dispute payment. Customer service appalling.

Food tastes ok but portions small and service is very slow. Lady at till sitting around facetiming didn’t even notice customers coming in had to basically shout to her to get her attention.

Had two items missing called the restaurant, the lady that answered triered to blame it on Uber driver, saying, the kitchen marked it as all items packed.Never ordering from here again.

told the delivery would be one hour, food turns up over TWO hours. the ribs and chicken satay were rock hard looked about a week old. The whole meal was cold. Cost over £50 attitude of staff when we rang them was they didnt care. Never use them!!!

If you like to wait for over two hours after you ordered and also being rude to and hung up on the phone by a staff/manager/ whoever was there. Go for it.After 3 different deliveroo driver attempts, it seems like this take away place like to rejects drivers.I am extremely irritated by this awful experience on a Friday night...

They cancelled my order after 2 hours waiting for it. If you are not able to make it, at least have the decency to inform earlier so that I can order from somewhere else. Complete waste of time.

Nice staff but very average food. Lacking in any real flavour. Some dishes seem like they have been reheated rather than freshly cooked. Fine if you're looking for a quick bite on way home from work but not the best if you intend to feed guests etc.

1.5 hours later than expected delivery time on Uber Eats. They rejected drivers 3 times, and delayed delivery by 30 minutes 3 times. If they didn’t post their delivery time is 20-30 minutes, and honestly said it would be 2 hours, then I wouldn’t have ordered in the first place.

The most disgusting service I have ever got!!!!! Placed an order 21:03, estimated delivery time= 22:10. Rang the takeaway 22:20, got shouted at and informed that the food will be with us in 15-20 mins (quote "what can we do madam we are very busy?", common curtosy would have been to inform the customer of the delay), got shouted at a bit more. Had to ring back 22:49, frankly pissed off at this point. Takeaway quite irritated that we rang again, shouted a bit more about order being with us in another extended 20 mins, so cancelled the whole order, very extremely hungry at this point. Got a call at 22:52 from delivery man, saying the order is out of the kitchen and he can deliver if we still want the food. After all the fuss and irritation and abuse from the takeaway manager/staff, got food at 23:07. What we got was so cold and inedible I can't describe. Vile food, disgusting service, a waste of time and money.