Paul in Southwark

I've been to this shop today and had one of the rudest services ever. The staff - Dominika, in my receipt - charged me eat-in prices but gave me take-away treatment. Paper cup, no plates, no tray and no napkins. After I've asked for a proper mug, she insolently replied I had asked to take it outside. Outside as in Paul's terrace which means eating in. She was clever enough to charge me eat-in prices though. She's made a new latte very reluctantly and with no manners at all, and still not putting the cakes on a plate, giving me a tray or napkins, was unable to say a single apology for her mistake. What sort of management is this that hires these cheeky/incompetent people or don't teach them properly the rules of the job?

I love Paul and the macarons. But the lady was rude, not even offering me a napkin or a tray to take the items at the table.

Lovely cozy cafe with very friendly staff, nice deserts and coffee. Highly recommend.

Great service – really friendly, it made my day. Great food as well, and I feel good value for the quality.

a simple uber eats order shouldn't take so long to prepare. they don't even answer the phone

Welcoming staff, tasty food, good location, not too busy. Great place to visit.

We went there on a Sunday morning. Purchased a coffee and some pastries. The member of staff (Jam was his name) charged us dine in prices.All fine if the pastries weren't given to us in paper bags. I complained and he replied in a rude way he couldn't give us plates because of Covid-19 rules. This is May 2021 and all the restaurants are now open.Then he said he would have to touch the plate. I pointed that he was using gloves and the plates are washed in hot water. In reply he implied I was refusing to acknowledge Covid was real...To wrap up, the food and drinks were good as always but the member of staff spoiled it by being rude.

We had an afternoon stop here after a stroll along South Bank. It looks small at first but there is an upper area with a few more sets of tables.We ordered at the counter and had to come back down to pick up the order when it was ready. I tried their praline hot chocolate and we grabbed a few pastries to share, Craquant, Eclair Paris Brest and Millefeuille.The hot chocolate was really thick and luxurious. Quite rich and tasty. All the pastries were quite nice but liked the eclair the best, although the craquant was quite close.It was a nice place for a pit stop before heading to the Borough Markets.

It says ‘hot chocolate’ on the menu and here, for once, you actually get one! And it is delicious! Coffeewise, they serve huge sizes for very decent prices. Pastries and baguettes looked good as well. Service was quick, staff managed to be friendly even though it was extremely busy.Nice seating available on two floors, you pay 30 pence for eating in. The toilet was clean and quite spacious. Perfect location if you need a break from adjacent ‘Tate Modern’.Only thing I have to complain about were many trays and dirty dishes which were left on the tables for quite a long time.Too bad I had to leave London on the next day!

Delectable and powerful coffee... soft, beautifully balanced and fully laden sandwiches... this bakery and lunch stop is clean, classy and charming. £4.95 for a sandwich or salad and drink! Fresh food and authentic tradition. Bread baked on site. 🎩😍