Waterstones in Sutton

Exceptional customer service. I had ordered, and paid for a book for my daughter which, soon after we ordered it, went out of print. The Waterstones team checked the stock and established there was only one copy left, within Waterstones, in the UK, which was in the Windsor branch. Lizzie, a Waterstones employee, was going to a family party in the vicinity and visited the Windsor store on her return to bring the book to Sutton, allowing us to collect it locally. What a superstar. Thank you Lizzie!!

Good bookshop in Sutton, has limited collection of books but you will get most of the popular books and bestsellers across various reading genres. If you are looking for more obscure titles go to Waterstone's in Kingston.

A great bookstore with very helpful and informed staff. I can heartily recommend the store

Lovely friendly staff. Dog allowed in as well which meant we could all look for our favourite authors :)

Lovely shop. Such a wide range of books. Beautifully displayed. Staff helpful and knowledgeable.

ive been coming here for many years, i love Waterstones cafe, i normally order a medium laate and cheese toastie which is grilled beautifully. lovely ambience and good vibes, the staff members are friendly and the customer service 10/10, i love reading books and this is a great place to be to feel relaxed and happy. A++++++++

Waterstones it's a great bookshop on Sutton High St. that offers not only a big range of books, but also a perfect environment to relax yourself inside the Cafe located upstairs. The staff is very kind and drinks and food are delicious and fresh. I like to spend some time here when I can. Best bookshop in Sutton.

Not a great experience. I'd turned up early for something so I thought I'd kill time with a quiet cuppa in bookshop tearoom. Sounds great, doesn't it? But far from it. No problem with the other customers, who all seemed to have the same aim as me, but the two staff members behind the counter didn't stop winging and complaining the whole time I was there. So much so, in fact, that I had to chase up my teacake, which had been left sitting in the grill and which finally arrived overdone, but had now cooled, dried out and become tough as old boots. I'd have asked for another, but I'd waited for so long for this one that I didn't have any time left. Most disappointing.

Great variety of books, fab customer service and the coffee is delicious 😊 they also have a toilet for customers.

Nicely sized bookshop with friendly people working there. Can find lots of different books, mostly fiction. Wish they had more selection when it comes to science books. But overall a very pleasant shopping experience. The café upstairs is also a nice hidden gem.