Papa John's in Aberdeen City

The pizza wasn't warm. Very few extras that I paid extra for. Pizza dough very rubbery

Food arrived an hour after I ordered. My cinnamon rolls are just plain dough. Garlic pizza overcook. Too tired to call back for a refund.

First time ordering with this branch and I won't be doing so again. Ordered a Spicy BBQ Pulled Beef pizza and Ben & Jerry's Rain-Dough.The pizza arrived but they forgot the ice cream. I ate the pizza then rang them about the ice cream. The call was difficult due to the staff member not understanding my Yorkshire accent very well. They finally said someone would be delivering the ice cream. It arrived but they brought me the vegan cookie dough flavour. I couldn't be bothered to chase them again but even though the pizza was nice, the service was dire. Won't buy from there again. First impressions count and this was not a good one.

Phones are being answered(after multiple attempts) by non-english speakers who can't even take a postcode let alone understand a question regarding where a late online order was despite the tracker app having said its been delivered (on its set time funnily enough) and 45 minutes later and still no food. Will not be using this one again.

Had to wait 2 hours after phoning twice. Said on app that it was in quality control for an hour! Turned up and wish that hadn't ordered in the end. Will NEVER order from them again!

The staff was very friendly and they have a very good promotion, however the pizza was not very good for the price and cinnamon rolls were very dry and doughy with absolutely no flavour.

We ordered a pizza online, they sent the wrong one. When we opened it and realised, we phoned the branch immediately and explained we couldn't accept it due to dietary requirements. The person we spoke to apologised and said they would sent the correct one immediately. We called 45 minutes later and spoke to the "Radu" who said he was the manager. He insisted it had been sent out but acknowledged it hadn't been delivered. He refused to refund us. This guy is unbelievable. I will never order from here again

The managers don't know what they are doing, absolutely unprofessional, rude and probably not trained properly because they have no manners towards the customers, it is extremely disappointing. Came here couple of times, there was always something with the order, i had remakes, and noone informed me about my extra waiting time, but i was sitting in the shop for more than 30minutes, and it was not busy. Not coming back again, would also not recommend. (On the side note, they leave receipts lying around, with the customers data on.. WOW)

I thought standards were slipping but I realised they’re not today. Friendly staff and delivery driver, warm food, well cooked food.So happy about the new festive pizza and hot dog scrolls I ordered.Word of advice, do not expect service on quieter days to be the same at busy hours! We forget that we’re only human.Many thanks to the staff this evening

This take-out is an absolute shambles. It took 1.5 hour for them to deliver an order that arrived luke-warm at best. Their staff, including "manager" Karan, were less than helpful; they could not give us any update on when the food might be with us prior to arrival, and wouldn't offer a refund. If I could give it fewer than 1 stars, I would.