Fat Hippo Durham in County Durham

I went to Fat Hippo for lunch today. I ordered the Oprah burger. It arrived barely warm with a tiny amount of each of the toppings and no onion ring (which apparently doesn’t come with the smaller size). I asked if I could have some cheese. The server agreed to get me cheese but for an additional cost. It arrived ten minutes later by which time my burger was cold. The server didn’t offer to heat anything up or melt the cheese on top. I was left eating a cold and not particularly nice burger with raw cheese. We paid £30 for two burgers which is a lot given the quality. I’ve had significantly better veggie burgers for £6. In addition, the upstairs of the restaurant had no atmosphere and the general service was pretty poor. There was no music on and there were staff members sitting around at the tables rather than customers.

Everything was amazing I was so happy crispy chicken, juicy beef party's couldn't ask for better burgers!

Overall, it was a very satisfying experience. They have decent portions for sides and burger however I think it was just a bit too greasy specifically the onion rings. I understand it’s burgers and chips so it’s expected to be oily and greasy but I find it a bit too much on the greasy side that it overpowered the flavor. I did struggle a bit to finish my food but it’s still quite enjoyable.

Been to Jesmond and Newcastle before and Durham let down the game today. I got my usual the unreal PB & JJ burger was okay but Jesmond and Newcastle aced it!! Chips were awful not sure why the chips were different and frozen with barely no seasoning on it... was disappointed to say the least cause I always return to fat hippo because of the quality and Durham was poor today.

A fantastic luxurious burger chain emporium. All food is freshly prepared. They cater for all! Vegetarian, Vegan, Gluten Free and Dairy Free.It's very rustic and cosy inside, staff are warm and welcoming. Very much recommend this place to anybody.

Great restaurant, food was excellent and plenty of choice. Gluten free available upon request and was delicious. Really friendly staff and excellent service.

Five lies vegan burger, with ordinary cheese , so tasty , tastiest food I've had in such long time. Staff friendly, efficient, knowledge of food good. Quick service. Would go back , Yes. I'm not a burger person in general. Would be nice if you could just pay for burger with no chips. As meal was large for me. I would of had kids meal but you have be 12 and under. My dietary requirements would be happy with smaller meal.

Visited here a couple of weeks ago whilst working in the area. Ordered via the app which made things hassle free. The restaurant had the food ready for me as I arrived (I ordered for take away although you can eat in).I had a burger with fries, I must say it was brilliant. Really good portion sizes and tasted amazing. Wouldn’t hesitate to return when back in Durham.

Great food, service in a quirky old wonky building :)The lunch time single burger offer is great and still big enough for the average person :)Good choice and value on kids meals only issue was the chicken in the kids meal was spicy! I don't think it said it was, or we wouldn't have ordered that for him. That aside though all good and they loved the Hippo juice.

Amazing food and fantastic staff. Possibly one of the best burgers and shakes I've ever had. I had the American burger with extra pickles and Vanilla milkshake. Hubby had the Last samur-thigh chicken burger he said it was the biggest burger he's had! They were more than happy to let my picky kid have her burger how she wanted it no cheese, little bit of mustard, extra pickles. Next time I'm in Durham I'll definitely be going back.