Mcdonald's Restaurants in County Durham

You drive into the place.no one else there. Sit at the order point. Nothing happens. Another car pulls in after you. Gets served before you. Youre still sat there. Other cars come in. Get served.Then your order is wrong.Shocking service.

Why can't any McDonalds get your order right another one where the staff can't read a simple order but at least the food came in a reasonable time as although there was no table service.

Worst maccys I've ever been to and I've worked in one! So slow I waited 25 mins or more for my two breakfast meals. No apologies as I was clearly not from the area, it seemed. Very very disappointed

Placed my order and then waited over 30 minutes for two quarter pounder meals, at least 3 other larger orders placed after mine were ready before me and 4 delivery orders were prepared before mine. Two people asked for a refund and went elsewhere, I won't be using this branch again. On top of everything the food was not that hot only 5 minutes later.

Here for Good Friday lunch. Fillet of fish burgers were so tasty. It was busy, but we got a table & prompt service. Nice staff.

A very popular McDonalds, especially with youths.Unfortunately the last order that I placed was incorrect and didn't realise until I drove 4 miles home. Too far to go back to get a portion of chips that was missing, as well as receiving a medium drink instead of a large.Still tasty good though.

Used to be good, now not really satisfied with food 🍲. Fries were cold and saggy. No milkshakes so absolute disappointment for me it was. I'm done with Big Macs for a while!!

Food was cold, queues were long and service lousy. I don't like leaving poor reviews but McDonalds need to review their franchises in Durham. Poor

It was quick and easy. Ordered on the app, drive through took a bit of time but it was lunchtime, and hey presto - food. It really is simple and gets rid of the long winded debate of who's having what just ask the dalek asks to take your order. Dropped a star simply due to the queue taking 10 minutes.

Definitely going downhill, obviously depends on what time you go, if it's not busy then usually not a problem but go at the popular times which most families do then it's certainly not fast food anymore, queue to get in, drive thru too busy so you go for click and serve there are 2 problems here, some people get their order and decide to remain there and eat their food instead of moving to another bay and also you now have the delivery driver's in and I do understand that they need to get as close as possible to collect the food, my gripe is that this site can't cope with all the extra online orders, it used to be 5 or 6 minutes to get your click and serve it now takes closer to 15 and obviously by this time the food is cold.The staff are great and are always cheerful.