Pizza Hut in County Durham

AN AFFRONT TO DECENT DININGUpon entering this "restaurant", the first thing we were told by a casually-dressed man posing as a manager was, "We don't take cash mind, it's card only" - Not the best of welcomes, to be fair.Unhindered by this, we gathered around our table only to be then told that table service "isn't done" any more. Get this, we had to order our meals online, as if we were ordering from Just Eat.Furthermore, we had to pay online before anything was even prepped, meaning there was no recourse if/when we suffered a bad meal.Amazingly, the app payment process asked if we'd like to TIP THE STAFF. Given that we hadn't been served by anyone up until then, it was difficult to reward anyone for anything!God help anyone that doesn't have a smart phone or is partially-sighted. The combination of scruffy menus strewn across the table and a mesmerising array of meal options was headache-inducing.No table service meant we didn't actually speak with a waiter or waitress until empty glasses were brought and we had to POUR OUR OWN soft drinks.Self-service salad is par for the course but surely the bowls couldn't be any smaller. Little room for more than a bit of coleslaw and a few cherry tomatoes.Friends and family were literally HALF WAY THROUGH their pizzas by the time mine arrived, same with my wife. No care, no passion, no interest, no presentation, no flavour, no service.(No, I'm fibbing. I was asked by a waitress if I was enjoying my pizza when it still hadn't arrived)After paying another £3.99 for not a handful of ice-cream served in something even smaller than the salad bowls, I'd had enough.Upon leaving, there was no-one to even thank us. Those of my group that left last may have had somehting muttered their way, but I left without ANY INTERACTION from staff or the kid posing as "manager".It was insulting to think that a professional organisation would even CONSIDER treating fellow human beings like this."Come in, sit down, order through your phone, we'll bring your "meal" when it's ready, pour your own drink, you don't need a goodbye or a thank you when you leave as you've already paid an hour ago"An absolute insult to modern dining, let's hope othe places don't follow the same route in the name of "efficiency".

Tried to place an order twice this evening. Twice they took money from my bank and sent an email to say the order was rejected at their side. 3 working days to release the money.I told the girl on the phone we would go elsewhere and asked her name incase the order did go through and I was later charged (I wanted proof of someone confirming the order hadn't gone through), but she asked me "hold on a sec" and dissapeared off the phone. Ridiculous service, but not surprising - this is what happens when you put incompetent people in charge of running shifts/customer service.

They were only taking contact less orders on this occasion and there was a sign on the door stating what products they were out of stock of. Not unusual these days. Service was good and polite the food was up to scratch. Just what you would expect from pizza hut.

Worst experience going out for food in a long time £50 for some under cooked pizza. Kids food was horrible staff just didn't seem to give a dam about anything other than them self's deserts just sat on the end of the oven for 15 minutes while the person in the kitchen just chatted to there friend it's not like it was busy they was only 4 othe tables in but the manager and staff did find time to stuff there faces in the bar area with food that looked way better than what was been served to payed guests. Won't be returning here again

Staff were helpful. We just paid through the app and it was buffet so we pretty much served ourselves with everything. Food was as expected.

Service was great, plenty of choice and all in buffet menu was good value.

Basic pizza toppings Ice cream like frozen milk sorbet Maccoroni cheese was good though

1st time I've ever been and a buffet for 2 adults and 2 kids only £40. Good choice and plenty of salad options. Hosts are friendly and helpful. Although didn't realise buffet comes with a drink and ended up paying additionally for this (my mistake). Ic cream included. Plenty of parking and great location in the middle of dragonsville retail park.

They happily accommodated 14 of us less than an hour before closing. Clean and nice staff. Food was lovely. Thank you.

Good start friendly helpful manager, shame food sat awaiting service, food was reheated, but not the point. They were not busy and some staff were very slow at cleaning tables. We will not to rush to return.