Starbucks in Gateshead

Great coffee. Smooth service, plug sockets to charge your phone or tablet. Perfect place to meet friends.

Tables not cleared quickly for people to sit down they we’re not gonna honour the free refill as they said it was filter coffee only not the special coffees yet the coffee comes from the same machine ? And they use the same syrup for the special coffee and the normal one with syrup makes no sense disabled toilet was rank with liquid on the floor which I can only guess was water but who knows they don’t check them on time or regularly

Was served by Mike and Elisha tonight. Both members of staff where friendly and go out there way to make you feel welcome in the store. Well done to both of them.

Amazing love the variety and choice given coffee keeps u awake

Good coffee plenty of seats although they are pretty uncomfortable

It's a lot more modern and clean looking than the Starbucks directly above it upstairs, however my PSL wasn't really hot enough for me and was also too sweet for my liking. I like my pumpkin spice lattes to be piping hot and not overdosed on the pumpkin spice syrup. The problem with Starbucks PSL is the fact that they are very inconsistent, everyone seems to make them differently so there's no quality guarantee unfortunately and for a drink that's the best part of £5 I expect it to be made perfectly every single time! They say you can take drinks back if you don't like them and they will make them again from scratch however on the odd occasion that I have done this, the staff always seem annoyed and begrudgingly make the drink again so I've since stopped doing this. Also I'm quite hard of hearing and as a lot of people wear masks I am unable to lip read. In this particular branch, I was wearing my face mask, the girl serving was also wearing a face mask and not only was the music blasting but there was also a perspex screen up at the till which made it impossible to understand what the girl serving was asking me. I kept asking her "What are you asking me?" but at no point did she raise or amplify her voice to enable me to understand her. Panicking I then just blurted out my order and paid. I think perhaps the staff need retraining on how to help customers who are hard of hearing because I felt a bit silly. Overall, a nice branch of Starbucks but there's room for a little improvement.

Great frappucino, shame that everywhere needed a good clean! Drink splashes all over the serving counter..where my drink and straw was placed 🤢

Very rarely listen to an actual order specifically if you like it certain way. Also try to overcharge on extras for eat in prices when you've asked to take away. I wonder how many people have been over charged.

Ordered and paid for on the app, said it would be ready in 3-8 minutes. 2 minutes later walked in, straight to the front a d there it was! Coffee was hot and delicious, just like it should have been. Would have been 5 stars had it been cleaner!

Order was taken quickly. Coffee arrived and was sent back due to lip stick on cups. Both female staff today have obvious 'issues' with each other. Coffee was nice once it was replaced. Furniture needs updating, as does the Jazz that is pipped in. Air-conditioning was nice.