YO! Sushi in Gateshead

I rarely give out a 1 star review, but having booked a food order here to collect between 7:30 and 8pm to arrive and find it closed, when it's supposed to be open till 9pm is simply not acceptable. Maybe if there was a staffing issue or something at least leave a sign explaining/apologising.

Absolutely furious my Granddaughter who has autism ordered her self a take away around 7 ish give or take .. around 9 30 still no sign of the delivery she was tracking order kept saying struggling for riders but then it said status order delivered trust me no delivery here so I ring get through to voice mail saying leave message and guess what msg box full cant take any messages !!!! Despicable thing to do she was very upset but I'm fuming i hope someone gets back to me and soon 😡

Very kind attentive staff and chef that were on shift today. It was very a difficult experience having to order and pay before hand compared to pre-pandemic! I forgotten to order something for the third time and having to go through ordering again, I just left it but they were so kind and empathetic that they offered one of the dishes for my family. The service is impeccable. I hope that you can start the belt up again as it was my son's first time there and it wasn't on due to the pandemic situation! Thank you.

Great experience, we ordered about 10 dishes to the table, plus soft drinks, for about £50. Food was served fresh and quick (5-10 minutes) and was delicious. Will be returning.

Love coming here not only for the great food but also the friendly service. Anna (one of the chefs) got talking to us and was happy to answer our questions about other dishes, she was lovely :)

A spacious and airy mall... got parked up in the Yellow car park no problems (it was 6.0pm on a Tuesday evening though). I suspect the carpark and centre gets quite busy... but no busyness when i visited at this time. Very pleasant visit to Pizza Express... again... not very busy in there either.

Great service and amazing food. Big thank you to Chef Ioan, Anna, Wiola, Rob and rest of the team!!!

An amazing experience. Food was delicious but the biggest highlight were the staff. So friendly attentive, we felt very spoilt. Special thanks to Anna and the rest of the crew. Our friend really enjoyed her 12th birthday treat.

Another fantastic meal as always at YO! #metrocentre. The food and service were excellent and everything was safe and hygienic, the staff really try hard to keep everything perfect. Must say a special thank you to Anna and Paulina who really looked after us, my kids love them. A real five star experience, would highly recommend, looking forward to our next visit soon.

I'm really quite disappointed with how downhill this place has went over the years. I decided to visit today after hearing about their new ordering system and the only thing I can say with that and the general experience was that it was very disappointing.The food was OK no more or less but the portions, presentation and ultimately the price was really not justified. The food itself tasted good but their price tag really does not do it justice. Regarding their ordering system it really just felt the case of an idea that was poorly executed. You have to scan a QR code on your phone with brings you to the ordering menu where you can pick what you want to order. This would seem fine however the communication between you and the waiting staff is very minimal owing to the fact that you cannot ask them any questions about the dishes while you are ordering; on top of that, not too long back there used to be a button assigned to each of the tables where you could call for assistance but this has now since been removed which means you can only rely on staff that might just so happen to walk past you if you need any help.I also can't believe just how bad they have gone now in just a matter of a few years, if I came to visit here not too long back then this review would've been at least 4 or 5 stars owing to how quick and attentive their service was, their food portions and the efficient communication between the customers and the staff! I really don't think I will ever be able to enjoy the same experiences I used to have here years back and frankly there's both better and cheaper places to eat at the Metrocentre rather than this place...