Domino's Hartlepool - Bishop Cuthbert in Hartlepool

Quick and delicious as always but when you order half n half and then spend 5 minutes picking all bits off the other half , Not good 😐

Never had any issues always good food delivered on time

Ordered a pizza for collection at 7:00pm, went into the store at around 7:02pm and was told we’re just remaking your pizza. I asked what the problem had been but was ignored, maybe I wasn’t heard with my face mask on but it would have been nice to have been given an explanation without asking. I got my pizza around 7:20pm and this is what I received. They were in such a rush to remake the pizza they’ve jus flung the toppings at it. I called to complain and ask for a refund as I wasn’t prepared to wait for another pizza. When I said my pizza hasn’t been made the person answering the call was very abrupt and said it was made but it had gone out on a delivery. Fair enough but that wasn’t explained to me at the time and was still their mistake causing me to wait 20mins for my food. I understand mistakes happen but when they knew I was having to wait for my food to be remade there should have been a little more care taken in what they were going to present me with. The person on the phone agreed to refund me which I haven’t received which didn’t come as a shock as on a previous order from them my order was incorrect when it arrived and I was promised they would send a replacement out which still hasn’t arrived over 9 months later. It’s such a shame as the food is normally good, just ruined by poor customer service.

From me calling to end was bliss ,Young lad very helpful friendly and polite ,Pizza's came hot fresh and very tasty , pepperoni passion and new one with kebab beef and peppers X well done to all who was serving tonight xxxx

Just used this place for the 1st and last time, have always been a dominos fan but the pizzas weve just received have put me off going again. Not only was collection time late, we got home to half cooked soggy pizzas, lashings of tomato sauce and a small amount of hardly melted cheese. They were busy when we arrived but even so I've never received pizzas this bad from any other busy dominos store.

Ordered Mega mix deal, the guy that served us was very helpful, Scott who was a manager of some sort gave great customer service.Food was very good, hot full of flavours & well made.Top stuff, keep up the good work.

One member of staff is rude had no customer service and while waiting seen him sitting down on his phone as if he didn't want to be there! But the lady that gave me my food was lovely and the food was nice although felt uncomfortable waiting

Enjoyed it, pizzas were good. Wouldn't normally go as the pizzas are expensive but the £6.99 deal for any size pizza makes it a must

Pizza raw in the middle for the third time in 6 weeks. Rang the store and a replacement was sent out quickly and customer service was good. Good job otherwise it would have been a 1 star. I have no option but to use this store as the app will only allow delivery from your nearest store geographically but in future would always use the York Road store and collect.

We were having a leaving lunch for a member of staff on Friday 30th we orded £130 worth of food to be delivered to school half the order arrived bur they would not exept that it had not arrived the total of the order missing was £35.00 would not use again as man on phone was very rude