Kilimandjaro in Hartlepool

Very poor experience. Me and my partner went got our order took quickly and had 2 coors once we'd drank those we asks for a drinks menu but where told we couldn't have cocktails as the guy didn't turn up (no biggie) still waiting for our food after nearly an hour we thought we'd try a cocktail as suddenly the guy came in. As well as the food taking forever and the cocktail we then got told that there was no chicken left. It seemed clear that they hadn't even started our order. We paid for the 2 halves of coors which in my opinion should have been free. We left hungry and disappointed. Might have been a issue with short staff but i will not be returning

Absolutely deliciousStaff are so friendlyAtmosphere was EpicReally fun good night

Really Dissapointed!After having a 10/10 meal at the middlesbrough restaurant we thought we would try here… wish we hadnt.We were welcomed by two polite staff members. Sadly there was a few starters which wern’t available but this wasnt a issue!We entered the restaurant at 8pm and ordered quite quickly. At 8.55pm I asked how long our food would be (baring in mind there was only me and my partner and another couple in the whole restaurant) and was sharply told 5-10 mins (without him even checking with the kicthen. He seemed to occupied by his own food we could see him eating behind the bar.)Another 10 mins passed and our meal eventually arrived (over a hour after us ordering) … however half the prawns were cold. I mentioned this after only eating a few and they took them away, and soon came back with our same plates and he said he had warmed them in the micowave for us🙄 (they wernt even piping hot at this point. I refused to eat them as I didnt want bloody food poisioning.)Sadly even though 2/3 of the staff members were polite this was mostly a staffing problem! They were extremely unexperienced with NO management!While waiting what seemed like hours for our food (being hangry🤣) I had plenty of time to watch the staff, they just sat on there phones, messing around. A lady came in to pick up a collection order, they brought 1/3 of her meals out instantly and the other 2 meals 20 mins later!!! She also complained and was told they were under staffed (as I said it was me and another couple inside and 3 members of staff.)When they cleared our table I mentioned I was dissapointed- the young man asked his colleugue (who was the only impolite staff member) to get our bill, he did… then started texting on his phone while we were waiting!!! I couldnt keep my mouth closed at this point… I said ‘I think its quite rude youve been asked to get out bill after you have sat and watched us wait for our table to be cleared for the past 5 mins as you continued your conversation with you colluegue, to then starting texting on your phone!’His response was ‘I was texting my mate to see if i should knock money off your bill’I was appauled with this young man attitude. Owning several succesful food businesses myself I would be mortified if any of my staff members spoke to customers like that!Sadly I wont be returning to this restaraunt, however I cant fault the middlesbrough shop!

Yea nice place nice staff enjoyed my visit cheers. Not as hot as I was expecting but they do hot sauce so it’s all good.

Very nice food. An exited party two tables away where extremely loud. When the staff asked them to be a bit quieter on our behalf the party apologised and offered to pay our bill!! A lovely gesture which took us quite by surprise. Thank you mysterious (but quite loud) strangers :)

Really enjoyed our visit! Staff extremely friendly and food was exceptional! Will be back for certain!

Waited for too long people were coming in sitting and eating then leaving we hadn’t even seen our food ! Must of changed hands manager gave us free drink for the inconvenience, ok meal but there was just sauce overload too much. Also needs a mirror in bathroom needs a mirror

The food was good, we were all amazed by the quality and taste of the kids beef burger, it was excellent. Also would like to make a special point of saying how brilliant the manager here is. What a lovely guy and great with my granddaughter. Definitely will go back.

First time here, tried the burger with their own sauce. Was hot and tasty at a reasonable price. Bathroom facilities have seen better days, I would avoid. Staff nice and friendly, ask if everything was OK. Great place for a quick meal, not to take someone out you want to impress though.

It's getting better all the timeI must admit I am an original kilimandjaro/Manjaro's fan, I have followed them for many years from the original first restaurant in Prince Regent Street Stockton then to linthorp Road Middlesbrough (now Manjaro's) and back to Stockton down the Riverside and then 2 New one's, one in Middlesbrough (still Kilimanjaro but under new management and not so good now) & this one in Hartlepool.It started off very quiet in this little restaurant but over the months its built up to be a busy lively place, dress in shorts t-shirt casual or dress up & you will still be welcome and won't look out of place here, singles couples families and groups can relax and enjoy themselves, it's clean and tidy well decorated in a carbine style including the lively music! You will soon be attended to as you enter the door and offered a table by one of the lovely friendly waitresses and given menu's and offered drinksThey have spirits, one lager & one cider on tap plus a selection of soft drinks or just have water for free.As for the food this is the best Manjaro's so far! Lots of nice starters (I recommend the Mushrooms in creamy Manjaro's sauce) mains include Beautifully cooked chicken, selection of parmo's (the best Parmo ever according to my wife) Lamb chops and loads more, most served with homemade wedges & salad, Manjaro's medium sauce & Garlic sauce are brought to your table, everything I have tried so far is gorgeous.They have a selection of desserts which are fine too but nothing to shout about.Good points-Nice friendly staffClean and tidy placeBig portionsCheap pricesLovely foodWalk in or bookBad points-Cotton napkins! (it might be my OCD but I have seen people blow their nose on these and I don't want to wipe my mouth on them!) please get disposable napkins.Sometimes run out of cider lager on tap so only bottles available.Card machine out of order most of the time so take cash! (cash machine just outside)We go here nearly every week and always enjoy it, always have a nice chat with the friendly staff and the managerKeep up the good work thanks!