Portals Place in Hartlepool

Lovely location.One thing though I asked for skinny fries, when they came they where soggy and limp soaked with grease.Nothing like skinny fries.Revisited yesterday and it's not as good as it was.When ordering my wife asked for chips but received veg which was crammed into a small pot.Also the Pork tenderloin medallions weren't medallions just a poor pork cut! The source wasn't right either.The chunky chip where fine.When paying for the bill they tried to charge for a bottle of wine when I'd only had a glass.This seems to happening quite a lot lately not only here but all over.I think we'll be giving it a miss for quite a while.

Can’t book online, have to ring to book and get no answer. Are we in 1992?A single review will not ‘damage a business’ you should take the constructive criticism and get with the times, or at least answer your phone if that’s the only method you can figure out how to operate! There are plenty of family business that are intelligent enough to get an online booking system or don’t let the phone ring off the hook multiple times. If you can’t handle reviews you’re in the wrong business!

Had a great Italian meal here with the early bird option saving good money. Atmosphere is very goodnand staff very friendly. A great place to eat when staying at Premier Inn as can walk across. Able to book in no problem.

Place spotless. Food very nice.We had Sunday lunch.The staff were very friendly and helpful. Would definitely go back .

Yesterday we held our daughters wedding buffet at Portals, within Abbey’s Bar. Staff were attentive and went out of their way to make our experience special. Lovely food; professional, friendly staff. Thank you for the care and attention.

Had really nice evening here.. Food was very nice although a limited menu. Good service but it does tend to get a bit noisy as often large parties in. Bar area really comfortable for either pre or after dinner drinks x

Went for lunch. We had the 2 course special lunch. Choice was excellent and the food was gorgeous. Will definitely go for the evening a la carte. Some great choices

First time visiting, lovely decor, beautiful food and friendly staff. Will definitely visit again. Cocktails were delicious too

I didn't take any food pictures, but this place is great for a walk around the marina too! Lovely food!

Lovely meal, beautiful views over the sea. Great food, large portions with options to suit everyone.