The Windmill in Hartlepool

Awesome food guys this was spectacular along with great friendly service 😀

Good menu and decent prices. Service was quick and food was hot. Nice atmosphere to sit in, although it was a bit chilly. Didn't need to book even though it was a Friday night.

My first experience there .... drove all the way from Newcastle because I've always wanted to try that one because I've heard it was the best one ...... NEVER AGAIN ..... its bloody freezing inside1. Very cold2. Waitress. Took wrong orders so had to wait for our food x23.the coke is rotten is like water4.lemonad is rotten is like water5.the food is not very nice6.they price out bill up wrong and had to be done 3 times over because the waitress didn't have a clue what she was doing7.the chips are rottenThe only possible positive thing about that 2 course meal was the prawn cocktail really fresh and done wellI will not be back

Called in for a quick drink on way down A19, never been in since it changed to Sambuca, as we only wanted drinks and not food we were directed to sit in an obscure corner with a dubious sofa which nearly broke the sons back as it was past its best and cushions were really bad, I don't think I would ever return as it felt most unwelcoming.

Poor customer response. Went in after booking table, but responded in rude way that the restaurant is closed and they don't want to apologise for the wrong information given to us via phone. Needs to improve hospitality.

I rate Sambucca highly from my previous visits to the Windmill restaurant and the one in Church St Hartlepool.My experience from last night changed all that unfortunately.A table was booked for 7 adults & a baby to celebrate my birthday and remember my father in-law who died the year before on my birthday.On arrival we were taken to a the table by a pleasant young lady.On checking the table size after being sat for a few minutes, I noticed the table was for only 6 adults, our party size was for 7 & a baby.We were moved to another table to accommodate our party size, my wife said it's like musical chairs.I like Guinness, unfortunately they did not have this on tap only small sized bottles, I didn’t like this option so settled for a different beer as I'm not a great larger drinker. Sat waiting for another couple in our party to arrive we heard and watched a male in the kitchen doing maintenance work, drilling and doing what you do.The noise was pretty loud and at no time did a member of mgmt or staff approach our table or other tables to apologise for the noise.We ordered our meals, I had the belly pork & black pudding starter, a favourite of mine and noticed the belly pork being quite hard, to the point I couldn’t cut it.My wife ordered Mussels as a main, my mother in-law ordered rib eye, my son and myself ordered the mixed grill with the remaining party with different choices. My wife started to eat her Mussels and was struggling with the empty shells, my son emptied his chips on his plate so she could put the shells in the dish. After around 2/3 minutes a staff member walked passed, noticed the shells in the dish, then returned to the kitchen to bring back a larger dish. This should have been brought over with the meal not for my son to prompt the staff. I along with my son started to eat our grill, to find the bacon hard and full of grease, the black pudding also hard, the mushrooms were soft to the point I couldn't push the knife through as it was like a sponge and releasing grease. The sausage had no colour and were a cheap option as there was no meat inside, mainly rusk (I’m an ex butcher who made sausages) the steak was meant to be rare, this was firm and grisly. The belly pork was hard to the point I couldn't cut through this and the skin was as hard as pork scratching. My plate was covered in grease and would suggest that this meat had been stood on a hot plate for some time along with the egg as the yolk was hard. I ate 1 mushroom, 1 sausage, a small amount of steak, a small portion of lamb chop, a small amount of belly pork, my sons black pudding as he said this was hard and dry (which this was) and didn't touch the chicken but I ate most of the chips as these were freshest. Both my son and myself left about 75% of the grill as it was that poor. My mother in-law ate less than half of her steak (rib eye) as she said it was to hard and took the remainder home for her dog. I was asked if everything is alright were I informed the male, no it wasn’t , the meal was horrible. The head honcho came over, asked what the problem was, were I informed him the whole plate is covered in grease, the food wasn't good and that it had been left on a hot plate for some time and wasn’t fresh. He informed the food was cooked fresh and agreed the belly pork had been cooked in the morning is it takes longer to cook, wow. I was offered a steak in place of the meal for both my son and myself were I declined this offer as it was too late. We did receive a couple of garlic breads due to not having a drink of choice, we received a refund for the grills but the damage was done. Sambucca, you need to pay closer attention to how you operate, from apologising for the noise from maintenance, to making sure enough crockery is on the table to accommodate meals to ensure your food is cooked fresh instead of being on a hot plate for sometime. As a number of the party were disappointed with their meal, they have said they will not return😢😢

Love this place, been going for years and had regular meet ups with friends on a Sunday for a carvery. It's always busy but can always get seated. The staff are lovely and welcoming, they go the extra mile to make you feel welcome and their hospitality is on point. Highly recommend, I prefer this restaurant over many and that's why we don't mind travelling to get there.

Nice to be back. Lovely place, gorgeous food, friendly staff, quick service. Great meal & nice atmosphere.

From start to finish wonderful service, helpful staff and well presented restaurant and bar.The food was exceptional the steak was full of flavour and very tender. The sauce that it came with went so well with the lobster and steak coming away from the usual butter based style sauce. I would highly recommend this place and will definitely be a returning customer. I would also recommend the chefs special steak and lobster for a taste sensation. Thank you very much and see you again soon.

Really enjoyed our visit here. The food was beautiful and plenty of it, the staff were fab, so friendly and attentive. Great with the kids too! Atmosphere was good and felt safe with rules being followed.I've included pics of the menu and there's lots of special offers available too. I look forward to going back again soon.