Esquires Coffee Houses - Middlesbrough in Middlesbrough

Lack of management and staff seem to have there own agenda, after todays performance i will not go back there again pity because the coffee was good

Disappointed with toasty sandwich, very dry, not much filling. Nice cappuccino

Gorgeous as always. Beautiful paninis and coffee and lovely staff... Always well looked after 😊

The first Esquires I've been with trained staff who understand customer service. Very responsive and very polite and helpful and all with a lovely smile.Cake was good and fresh. Coffee was OK and passable but not the best. On a par with Costa.All in all a good experience 👍

Nice cafe with modern decor, unfortunately does not have a baby change unit

Very disappointed.......the food was cold,the coffee was cold...we couldn't find a clean table as they were all covered with dirty plates,cups,rubbish etc.......After we made our order we then had to go and collect our own drinks......I thought this was dangerous, surely it would have been safer for a member of staff to bring the drinks to your table?When we wanted to use the toilet we were told it was out of order and we couldn't use it.....I asked the staff if was OK to have an unusable toilet in an eating facility and they just looked with blank expressions on their faces....they didn't have anything to say until I walked away and I could hear them laughing .....they obviously thought it was funny.Customer service appalling, very rude,no care attitude,dirty surroundings, and the food was nothing special......to much competition out there now........we won't be back.

Service is good with the staff being friendly and helpful however with the store having no doors and set next to the main entrance it gets cold whilst sat in the coffee shop

Lovely place to sit and have a lovely coffee or a snack. Service is very good here too. Try the bacon and sausage buns. The buns are superb. 5 stars well deserved.

Disgusting customer service, not going again. I ordered a mocha today and it was very light, it was like a hot chocolate. I asked for a shot of coffee and the girl with the bob black hair said straight away ‘60p’ showing that she was really annoyed. Then she looked at the blonde lady behind the bar who was also annoyed. I paid the 60 pence. No manners and poor behaviour. At the same time the table next to us was also complaining to the girl with the bob black hair. I have been to this cafe several times and this girl has always made me and my partner feel uncomfortable, but today’s behaviour was the worst. I don’t recommend and I won’t go again.

Lovely service, very nice range of cakes and other deli/freshly-made brunch options. Well made organic and fairtrade coffee. Syrups and non-dairy milks available. Nice seating and tables, good strength wifi and easily accessible plugs with normal and USB ports. Would definitely recommend and return!