Cafe in Newcastle upon Tyne

Outstanding menu and delicious brunch. Service excellent, great value and professional friendly service. Benchmark for other daytime hospitality.

The Best Basque cheese cake in Newcastle, the top 1 sweets that I can’t give up even I am dieting. The staff are very lovely and kind, even though the price is a little high, but they definitely deserve it.

Had afternoon tea. Was extremely disappointed. Sandwiches were OK though nothing special. Scones were awful. Tasteless and dry. Cakes were mainly unpleasant. Not good quality and certainly not worth £40. We had unlimited hot drinks which was good. Was unhappy that our less than attentive waitress shouted across the restaurant as we were leaving "are you wanting to pay" - this after I had failed spectacularly to attract her attention for 10 minutes and managed to give payment to a different lady. Expected much more from Fenwicks.

A beautiful lunch with my Father after lockdown. The whole shop, as well as this café, was spotlessly clean and all the staff were very careful, constantly cleaning their areas.The waiting staff were very efficient and the kitchen staff supported them very well.It was just what we wanted and nothing we didn’t.Even after so long closed and the struggles endured by all, standards are being maintained which is a credit to all personnel involved.

Food was delicious and service attentive not annoyingly so. Was rather more expensive than I was expecting I guess we should've known better it being in Fenwicks but almost £4 for a very small americano was disappointing. Still, the food made up for it and I'd have given 4 stars if it hadn't been so crushed! Tables crammed in so anyone seated at the table next to you is uncomfortably close with handbags on top of each other if seated along the back wall. Could hear every word of their conversation and they were unable to get in and out without sweeping all the condiments off our table. Not very relaxing.

I enjoy the atmosphere here and I feel comfortable whilst eating alone. Staff are very likeable and competent at the same time. I enjoy their choice of food whether breakfast, lunch or tea. Would thoroughly recommend to anyone wanting special attention. Check it out.

Great afternoon tea, vegetarian and gluten free options were no problem and really tasty. Staff seemed a bit over worked or not enough of them and getting their attention was challenging throughout our couple of hours there. However they were friendly, just busy!

I have a nut allergy so am careful when ordering, they couldn't have been more helpful. They substituted items out for me and kept me informed of any changes to the menu they had made. Would really recommend, helpful staff and took lots of care e.g. bread from market without detailed ingredients so they used different bread for me-1 for time to serve, but were apologetic of the wait time and gave a complementary glass of prosecco for the wait

So, Cafe 21 isn’t all about the food. What I really admire is the staff. There are mainly older clientele here and the staff are simply amazing with them. They listen and show true interest into their customers lives. It’s really inspiring, to add to this they seem to be silver service trained and overall the food is good. Made for a nice visit back to the uk.

Originally, I gave Café 21 an absolute scathing review but I must admit that they have really improved in service and hospitality, something that I had initially rated quite severely.I have been back enough times to know that this place is now better than it was, and where Café 21 may have fallen short for me in the past it now exceeds my expectations on quality in all areas.Certainly deserving of 5 Stars