Cafe 21 at Fenwick in Newcastle upon Tyne

Food was delicious and service attentive not annoyingly so. Was rather more expensive than I was expecting I guess we should've known better it being in Fenwicks but almost £4 for a very small americano was disappointing. Still, the food made up for it and I'd have given 4 stars if it hadn't been so crushed! Tables crammed in so anyone seated at the table next to you is uncomfortably close with handbags on top of each other if seated along the back wall. Could hear every word of their conversation and they were unable to get in and out without sweeping all the condiments off our table. Not very relaxing.

Had a quiche, it was a tiny slice, came with small salad and sautéed potatoes on the side, which wasn't described on the menu. I was really looking forward to a Quiche, not all the potatoes. Our mimosas were 10pounds a glass. This place is inside the Fenwick mall, not really worth the trouble. Loads of places for brunch around the area.

I have a nut allergy so am careful when ordering, they couldn't have been more helpful. They substituted items out for me and kept me informed of any changes to the menu they had made. Would really recommend, helpful staff and took lots of care e.g. bread from market without detailed ingredients so they used different bread for me-1 for time to serve, but were apologetic of the wait time and gave a complementary glass of prosecco for the wait

Great afternoon tea, vegetarian and gluten free options were no problem and really tasty. Staff seemed a bit over worked or not enough of them and getting their attention was challenging throughout our couple of hours there. However they were friendly, just busy!

So, Cafe 21 isn’t all about the food. What I really admire is the staff. There are mainly older clientele here and the staff are simply amazing with them. They listen and show true interest into their customers lives. It’s really inspiring, to add to this they seem to be silver service trained and overall the food is good. Made for a nice visit back to the uk.

I enjoy the atmosphere here and I feel comfortable whilst eating alone. Staff are very likeable and competent at the same time. I enjoy their choice of food whether breakfast, lunch or tea. Would thoroughly recommend to anyone wanting special attention. Check it out.

Not the best with undercooked cauliflower cheese not once but twice we wont be going back. The staff were lovely and very attentive but the chef's should get it right first time at these prices then to fail again ☹

Originally, I gave Café 21 an absolute scathing review but I must admit that they have really improved in service and hospitality, something that I had initially rated quite severely.I have been back enough times to know that this place is now better than it was, and where Café 21 may have fallen short for me in the past it now exceeds my expectations on quality in all areas.Certainly deserving of 5 Stars

It’s a nice ‘upmarket’ atmosphere - but quite squashed and noisy on a Saturday afternoon!I thoroughly enjoyed my ‘superfood’ and fruit salads.Hubbie had two sausages with sauce and a small bottle of Peroni and I had a bottle sparkling water for £41...Waitresses smart, but unprofessional - reaching across - I was taught to walk around...!

The waiters in uniforms and the fact it is located in Fenwicks department store gives you the illusion you are in an upmarket place. For £5, I ordered a sad smoothie in a glass that's half full, no effort was made in its presentation, I paid less for better. The Sachertorte cake was small, thin, sweaty and came with very little whipped cream. It is offensive to pay exorbitant prices for mediocre dessert. I don't mind paying a lot, what I do mind is being taken for a joke.