Planet Pizza in Newcastle upon Tyne

There was a fingernail in my wrap and my baby took a bite and choked to death also when my nan took a bite of her salad there was a piece of plastic and she had a cardiac arrest , we all laughed

I placed a order tonight at 8.15. at this pizza place and i am still waiting so i got in my car and went to the shop thinking it was open when they are taking orders ,but the shop was shut and the shutter were down. so i want to know how do i get my money back from this place. when i looked at the reviews i am not the only one this has happened to.

Ordered food from Planet Pizza, they said my order back to me 3 TIMES, to make sure that it was correct. I confirmed that it was right.When my food got here it was the wrong order, that worked out cheaper then what the order would of been, but still charged me the full price of what my order should of been.I rang them up to inform them that it was wrong, and I got no were with them all I kept getting was " Yes Yes your order is out for delivery" even though I informed them that I had the order and it was WRONG and COLD.They said that they will send my correct order out. They delivered it but THEY MAKE YOU PAY FOR THEM TO FIX THERE MISTAKE. I told them I didn't want it if I had to pay for something they got wrong.So if you want COLD food and the the WRONG ORDER order here and pray you don't get ill.

Avoid like the plague.Ordered off uber eats and wanted to support small so opted for planet pizza as they looked pretty good and had a nice variety. My partner had been at work in a school all day and was exhausted so we decided to order instead of cook.Bad idea, fried bread has more taste than the pizzas did.We ordered at 5:55pm and delivery was expected at 6:40-7:00pm. Thats the standard wait from uber eats so was not too concerned. The order did not arrive til 8:00pm.We called the restaurant at 7:20pm to try locate the food and they said it was out for delivery. That means the food was out of the oven over 40minutes when we received it and from a food hygeine point of view, this is a nightmare.We received the food and it was just warm so had to heat it up in the oven. The spicy chips were stale and literally just had some form of curry paste on and the two pizzas had absolutely no taste. I only got through a quarter before I stopped because my glass of water had more taste that the food did. My partner managed one more slice than I did.We ordered a tikka pizza and a london pizza with extra chicken, garlic and sweetcorn (the extras charged at £1 each making the 10" pizza £9). An absolute rip off. Wish we had just gone with our usual a bit closer to us.Save your money and have some toast, tastes pretty much the same and thats an insult to toast. We had to go through a considerable amount of Sweet Chilli Sauce to eat even a small porportion of it.I'm almost tempted to contact the Food Safety department at Newcastle council as would not be surprised if I wake up tomorrow with food poisoning from the one bite I took to assess if it was cold.

Ordered via Uber Eats and decided to branch away from our usual local pizza place and try somewhere new.Received a voicemail about 10 minutes after our order was due to have been delivered - lots of shouting and swearing at the beginning of the message before they announced who they were and said they needed me to call back urgently. Tone of voicemail wasn’t pleasant.Called the restaurant and a barrel of abuse ensued - challenging us as to why we had not left an address on the delivery (we had) and shouting at us.I don’t think this place has ever heard of some common decency and phone manners, never mind customer service. We advised that on our end, the Uber App was showing our address and it must be a fault with the app on their end. This was repeated several times before the person on the end of the phone accepted this and then hung up.The food arrived about 30 minutes after the phone call. It can only be described as mediocre. Chips were undercooked - The cheesy chips were nicer than the spicy chips, I think the cheese hid the undercooked soggy taste to them better.The pizzas we ordered were okay. A little darker than most other takeaways, plenty of toppings (or maybe fillings is the right word as we ordered Calzones).The food could have been 5* (it wasn’t) and I still wouldn’t order from here ever again. The attitude on the phone was just absolutely disgusting - if I dared speak to anyone like that in my own job I would be fired on the spot!Thankfully, the delivery driver was lovely. We showed him our Uber App and he accepted it was clearly an issue with Uber and was apologetic which is how the initial phone call should’ve gone.

Pizza is delicious, a good price and staff are so friendly and willing to help when something has gone wrong. My pizza was late and it turned out it was an issue with justeat but they made a new one at a bigger size and brought it round for no extra charge.Can't recommend enough.

Was going to be 1 star. The owner or manager is rude and obnoxious. There saving grace the girls they have working for them such lovely lasses both the driver and the girl taking orders. Meal was not bad after reheating. I doubt could use again because of the management. Maybe might give another chance because of the girls working there. There superb.

ordered a garlic bread n some chips at half 7 , rang up bout 5 times. hunger started to kick in, jumped into survival mode. boss man other end of the phone told me he hadn’t even seen my order so it arrived at quarter to 11. nightmare. had a bag of frazzles to keep me going until it got here. don’t order. waste of time.

Absolutely disgusting service waited over and hour for them to say they’ve apparently knocked on the door, there was no knock as we had the tv turned down to minimum, but this wasn’t even the worst part, they were shouting at us for this inconvenience, and now have blocked our number for trying to get in touch with them for querying our delivery luckily just eat has refunded us for the waste of time and money, do not order from here disgusting behaviour from the staff!!!!Now sat with no food cause they’ve taken the absolute mic of us

They charge £5 for their medium chip wrap, which is about half the size of any other takeaway, and most other takeaways charge less. Called to complain, got an incompetent lady on the phone who offered no apology, no explanation and said she would get the manager to call. The manager never called and just cemented the fact that I'll never return here. Looking at the most recent reviews on just east, it seems I'm far from being the only one to feel this way.