Pak Lok in North Tyneside

We've taken to ordering from here regularly (we like Chinese takeout WAY too much!). Its decent quality all round, and we've tried a good bit of the menu. We get our orders in no time. They always tell us 'up to an hour' but its never taken more than half that. Only gripe is that we got a hair in one of our orders... That was a while back, and it happens, but it's off putting.OK... update. Need a new Chinese place. Just got a quarter duck that came with mouldy, rotten cucumber and spring onions. Had started eating before we realised too...

Disappointing. Main meals full of peppers to make up for the lack of meat and the meat that is there is poor quality.

First time i have been since lockdown started. The counter staff were polite and fun but the food tasted like it had been stored in a damp place. It was disappointing. It all looked good. Without the taste, the good points mean nothing

Just had a take away. The chicken absolutely cremated and inedible. Could only eat the rice, straight in the bin it went or new teeth. Got my food in shop within 3 mins from arrival. Dreadful must have been made hours ago! Such a shame hope this is constructive but i'm very hacked off!Do you have a right to reply? You should and explain!

Used Pak Lok for many many years. Last ordered in April ...meal was terrible. I phoned as soon as we received our food and started eating the meal to complain about the quality and taste. It was actually put in the bin. Certainly was not beef. We were told next time we ordered it would be a complimentary meal, free of charge and a note would be taken of it as we were longstanding customers.Rang up this evening (first Chinese since April) and spoke to the same man who answered the phone when I complained. I explained the situation and was basically made to feel that I was lying, because it was back in April. I have the call history on my phone from April...time of ordering and complaint call. He expected a "recording" of the call and for me to know his name. Arrogant and wouldn't honour the complimentary order.Told him I would go elsewhere which we are doing ... Looking at reviews it has obviously gone well down hill and they don't deserve the business. Zero customer service after using Pak Lok for so long.

We used to use Pak Lok all the time,our local Chinese Takeaway was closed today,whilst the staff are friendly the quality was poor especially the beef.Happy to pay more but won't be back soon😔

Vile. 1st time used. Never again. Gave the pork to the dog. Rather have chopped pork. Tinned waterchesnut. Bamboo shoots.beansprouts mush mush mush. Curry like yellow water Egg foo young like mashed up poor scrambled egg. Tramps. Get better from a Supermarket for half price. Dog food.

Moved in the area 2 years ago and i’ve tried many different chinese places but this is definitely the best one i’ve been to! Service is amazing, they’re always really friendly and the food is just amazing.If you’re wanting to try something different try crispy house special mixed meats in honey chilli with egg fried rice and their amazing Singapore chow mein. Currently trying to decide on what to get tonight 😂.

My meal was delicious! I partially judge a Chinese takeaway on their prawn crackers, and I specifically want to dedicate this review to how good Pak Lok's prawn crackers are. They're large, thick enough to hold rice -with- sauce, not too greasy, not too porous, and full of flavour! Also, very friendly service ^-^

Duck in orange sauce is delicious and the duck pancakes too are excellent. Always tasty food and fast delivery or collection from them.Very good customer service, especially from the man we picked our food up from on our last visit.Only had a problem with wrong food or forgotten food a couple of times in all of our orders (probably too many orders!!), and they were great about resolving the problem. Rang about forgotten chips once and were told they could deliver them to us right away or they would comp our next meal - above and beyond what we expected!