Masala in Northumberland

Best Indian restaurant in the area. Love it.Just had takeaway but the restaurant is very clean and comfortable. Such a friendly owner as well.

Great value, especially on a Thursday and Sunday. Food is very tasty and service is fantastic. Highly recommended

The food is amazing (cooked to perfection) the owner and staff are warm and friendly in short well worth the money

Food was excellent at the beginning. However, the food quality has been slipping as of recently.The boss has been very abrupt when we are trying to enjoy our meal out. He continuously talks about how the staff are bad and will rarely leave us in piece.As for the kitchen, the standards are worse than appalling. Did you know that when you order a Masala the sauce is cooked once then left in the pan until it is needed again and reheated many times a night?The cutlery is then dried with USED CLOTHES from the tables that have stains on them. I will also add that these clothes have not been washed, they are removed from the tables when the customers leave then they are put into a wash basket where they are used to dry the cutlery.The waiting staff have always been very friendly and try their best, they are told to dry the cutlery like this, there is also a bucket that is used to put the cutlery in and it is filled with water. The water is left in there for a long time then it is emptied for fresh water to go in, the staff are taught to do this and many times there has been food still on the knives and forks that just gets wiped away.I have also been informed that there are rodent droppings in the supply room by the kitchen. I believe that this statement is true as I have had experience with the ordeals here. I was approached by a few people asking me if I was alright after the boss had been VERY rude to me IN FRONT of customers.When you leave the waiting staff that bring you your food, service with a smile a tip, they are unable to keep the tips unless the money is handed to them directly or you make a fuss over it.

Thursday special ,no not at all 6 small pieces of Tikka chicken in a bath of masala sauce, mixed kebab starter 2 tiny pieces of chicken 2 tiny pieces of lamb 2 tiny pieces of lamb keema, keema Nan the Nan looked from the inside peppered (in a dust)of keema , frozen chips yes frozen 70 % in the bin never going back ps the owner s telephone manner is depressing my god .

Them garlic chips were awesome everything was xx

Have been a few times, food is always really good. Sevice is normally good, was in last night sevice wasnt as good as normal, paid for the special meal, didn't even get offered our coffee/ice cream, after eight mints put on the table and he walked away. Must have had a bad night! I have recommended this restaurant to several people so hope they don't get the same treatment.

This is most definitely my go to place for Indian food. The special they do both for sit in or take out is a great price and is enough for 2 people. Food is always fresh and the staff are always happy to help out

A "go to " top quality restaurant. Mr Kareem,the owner, is a perfect gentleman knowing likes and dislikes of his regular diners,treating them as friends rather than "clients ". If you haven't dined at the Masala then do "go to " see, taste and be pampered by Mr Kareem.

Food is excellent, service is excellent and fab value for money. Lovely place