Pizza Papa Johns in Northumberland

Ordered a Family deal for £24.99 as our first order with Papa Johns. Took over an hour to arrive and was luke warm in temperature. Some of the chicken bites were quite hard to bite in to, pizza garlic bread was over cooked so tough to eat. Both pizza bases overcooked so tough to eat also. Cheese pizza was too cheesy, was quite sickly really. Not a great takeout for our family. We threw most of this out. Delivery driver was lovely and friendly, that was the positive bit

First time we've ordered from here, we were blown away by the quality. Usually takeaway pizzas are greasy, but not a drop of grease in sight. The chicken wings are top quality, lots of meat and well flavoured. I will definately be ordering from here again.

This establishment has been in the Brockwell Center for many years now. The food has remained the same good quality but in my view, the customer service has deteriorated. I quickly scanned the other Google reviews before writing my review and it appears I am not alone in thinking this.

Ordered the Vegan Works pizza for myself and there was next to no topping. It was also missing the portobello mushrooms completely. My wife and son shared a pepperoni, which had so much grease it was soaking through the box. These two pizzas were £35!! An absolute waste of money.

Have used Papa John's for years and always been impressed with the service. Last few orders were abit slow and was let down by them once as driver broken down which I can understand it happens. How ever last night ordered at 22:20 and pizza just did not come. Got the order email and also they have taken the payment. I call today was offer no apologies and was told to simply call head office and sort it out myself as they can't see my order. Very disappointed and a shame that a franchise is obviously not representing a great brand as they should. Likelyhood of recommending them anymore or wanted to speak to clearly someone that does not understand any aspect of customer service very very slim.

I preferred a pizza online and it came on time but was the wrong pizza. I ran outside to see if the delivery guy was still in my street. I rang the company and explained the situation and they were like oh sorry n bla bla. We will get the correct pizza to you. 1hr45later and it arrived. The delivery guy was so cocky about the order as he never get his £2 delivery as papa John made the mistake. I rang papa to exExplain what’s been said and apparently I’m barred from future ordering as I’m too problematic

Would love to be able to review the food, but as I never got it, I can’t.Whether an issue with the Deliveroo app not sending the special delivery instructions through to them (as store claim), or delivery driver not following them, I can not say for certain.Would have been over an hour past it’s due time when it was delivered, to someone other than me.

I normally order online from here and they are always really quick for delivery. Order is always spot on and love the food. In store staff are polite and they seem to abide by all current covid rules. Try the bee sting bites!!! Amazing!!!

Only ordered because had an offer otherwise the prices are too expensive. Pizzas are decent but no Dominos. Garlic dip is the worst ive tasted. Its yellow which means it must be garlic butter melted, AWFUL!.

For nearly £30 I got 3 pizzas.Nice taste but feel really cheated on the toppings.Good job I like cheese and tomato because I don’t think 1 piece of spicy mince on every other slice is value for money. Paid extra for Pepperoni too and only got 2 pieces on a large Pizza.