Frankie & Benny's in Sunderland

Well, I really like Frankie & Benny's but this one in Sunderland .. disappointed me! My friend ordered pancakes with chocolate with banana and she got a plate ..that looked like a mess.. someone just "sprayed" some chocolate on the top... and the banana was cut in a ridiculous shape as well... not professional at all.. not to mention that when you order Americano you get free refills.. and when I asked for one.. the waitress (i think the lady was also a manager or a supervisor) looked at me ..like I am asking for something impossible...plus there was another waiter who was serving us at the beginning and he acted like he is on drugs or something.. not excited about going back at all! Poor customer service..

Food was delicious. Friendly helpful staff. Had the 3 course fixed price menu £13.49 - loaded potato skins 10" pepperoni pizza and new York cheesecake with salted caramel sauce plus refillable diet cokes @ 2.99. We'll worth it. We will be back again next month 😀

Food is ok, salmon salad wife had looked great, burgers, pasta and pizza fairly run of the mill stuff.Staff good, friendly and helpful without pestering before you have started eating.Not cheap for what it is, but sign up to their page for discounts, we got 33% off mains so basically a free glass of wine. Nice.

Food was lovely and nice and hot for me and my daughter lovely staff and was some pictures to colour in for my daughter as well :-) ♡ xx

We came yesterday for a good bite with my girlfriend before the cinema, Maria was serving us. She was absolutely amazing explaining with detail all the questions we made and made us feel welcomed. The food was amazing!! 10 out of 10 for service and quality. Definitely will visit again!!

Had lovely family meal here two weeks ago - we were all made so welcome! Excellent attentive service and the food was top notch! My Mam raved about her lasagne, and I was delighted with the choice of non alcoholic drinks (I'm doing Go Sober for October). Really enjoyable meal and get together - we will return 👌🏻X

Sunderland's Frankie and Benny's is, by far, the best I've been to. The staff are super friendly and relaxed but proficient and polite. The restaurant food caters to all tastes and I particularly pay attention to the vegetarian and vegan options, which are delicious. Their vegan chicken recipe is the best I've ever had. Prices are affordable and their drinks selection is perfect for all tastes. Superb!

Lizzy served us today , she was very helpful , friendly and explained the menu. She mentioned that she was a new member of staff but you would never be able to tell. She was excellent. She was patient when her electronic device was playing up and this didn’t distract her from her job or being happy. We are regulars to this restaurant and Newcastle one. Sunderland is the best by far 🙌🏼👌

I went for a meal at Frankie and Benny's in Sunderland city centre with my mother and sister. We received excellent service from Lizzy who was very happy and welcoming. The restaurant was clean and food was delicious from the fixed price menu, great value for the quality.Will definitely be going again.

Great service and friendly staff but the food is of very low quality.