Poetic License Bar in Sunderland

Have ate here hundreds of times but today I did complain.ordered the rump steak and fish and chips..sadly on arrival both dishes were cold,on mentioning this the meals were removed and re done piping hot also we received a complimentary round of drinks..the staff were superb food was also brilliant customer service was excellent.

Lovely bar, Staff good,drink very good and two for £12 on cocktails

The food was amazing and the cocktails were lovely. I will definitely revisit.

Omg what has happened to the Roker Hotel Bar. This is me given it its fourth chance. Poor bar service cold Sunday Lunch food unavailable when ordered. Yes I have complained quietly but this has not been taken seriously. Never mind Roker Hotel I am sure you will survive or not. But please distance yourself from the Let there be crumbs. This beats you hands down please take note.

Called in on Saturday (19th) March 2022 for meal & very disapointed ...Only 2 young staff (who were doing their best) but where are the senior staff? or Manager? They weren't that busy but still waited a long time for food. The fact that is wasn't busy (7pm ish on a Saturday night) tells it's own story .... And a bit of heat wouldn't go a miss!!.....The food was excellent & the surroudings are superb!.....So come on Managers & owners - Pull your finger out & this place could be a goldmine!!!

Please can staff and management stop blaming portions on chefs and take some responsibilty on how to deal with customers, price list on drinks should be updated asap.Also when a sum of money that has been spent, understand the customer is right and a little empathy doesnt go a miss.

Came this afternoon for lunch with my husband and 2 year old. I have NEVER seen a high chair so utterly disgusting and filthy. You think in this day and age they'd be red hot on cleaning, this high chair had never been cleaned until I asked for it to be. The waitress just gave it a quick 'tickle' of a clean so I had to do it myself which took a good 5 minutes. I then noticed that two of the forks on the table had someone's left overs stuck in them. Honestly, I wish we had left there and then. The food was OK but greasy and to be honest the dirty environment put me off eating anything there. Will not return.

We have been regulars here for a while but after today's experience wemost likely won't return. The service was slow and only 3 tables in the whole restaurant. The waitress got our drinks order wrong as well as our food order even though she wrote it down in her pad. We went out as a family and due to the errors we would have ended up eating seperately. I had to speak to the manager in the end as we were not happy at all with the whole experience. We left without even eating our meals

Avoid, greasy burned, tasteless food. Nevermind waiting for it over an hour when resustaurant was next to empty. If they had to survive on returning customers they would gone busted ages before!

Down for airshow so popped in for a drink during a lull in the display. Nice and clean with good range but quite pricey. Had loads of events advertised- yes Christmas already! Plenty of outdoor seating too.