The Safari Restaurant in Conwy

Came here whilst visiting the zoo and we made a pit stop to refuel for a second trip around and The quality of the food and the facilities were really nice and clean with a really great view whilst you eat your meal but the only slight downside was that there was a maximum capacity issue which forces you to wait or go for another walk round until there is a table available so expanding the restaurant would be beneficial and help prevent overcrowding issues.

The safari restaurant is absolutely shocking, the food is ridiculously priced and is awful for the price e.g £4.50 for a sausage roll which actually out of the 4 things we bought was the nicest item. The customer service lacks professionalism as the staff seemed rather clueless about what they were doing and made several mistakes with other customers as well as us in the single hour we spent in there. Last of all the corner we were sat in was littered with webs and insects and as much as I appreciate it is a zoo and its to be expected to a degree its still a food and hygiene issue and the corpses had clearly been there for a very long time.

Great little restaurant overlooking the chimpanzees and views of Llandudno while having coffee and a little bite to eat before exploring more of this little gem of a zoo

Bizarre ordering system where hot and cold food have to be ordered separately.The lady behind the counter was quite rude to customers whilst I was there.If you're going to the zoo you're best bet is to spend 10 minutes before you go making some butties and take drinks/flask with you.

Edit: the staff are friendly though. And helpful, added a star for them.Really dodgy little place. They only seem to have one single menu which is stuck to the window outside which is utterly incomprehensible and just smacks of an abysmal lack of foresight. Further they force you to use one of two Macdonald's style ordering screens only one of which actually works which shows a terrible lack of management. The most irritating part however is that the menus do not include prices or descriptions of the food (eg "beef burger") which is probably a deliberate attempt to mislead customers and is likely very close to a breach of trading standards. I have helpfully uploaded the full menu to the photos page of the zoo to bypass their attempts to mislead customers. They also have about three staff working which is wholly inadequate and very little if any(?) Allergy information which is likely a violation of food safety standards. Oh. And the bins are overflowing.

It was like being served by Basil Fawlty!! There was only 2 people in front of me but waited ages. The woman serving walked away half way through serving the customer in front of me to clean up a spill, but she didn't say anything, just walked away, and no apology when she returned, bearing in mind there was a queue. Some people actually left the queue as they were sick of waiting. The server then said very rudely that anyone ordering hot food had to do so on the screen, despite having already served people for hot food, she said even the lady behind me, who by this point had been queuing with me for over 10 mins had to leave the queue and order at the screen (she didn't leave the queue as that wouldn't have been fair on her). When I finally got to order it was as though I was troubling her by ordering. I asked for hot food (yes I wasn't leaving the queue either) and a sandwich, to which she asked if it was a large or small sandwich; as the sandwiches on display were all the same size I asked what the difference was and this just seemed to annoy her. I asked for a plate for the sandwich to be informed there were no plates just napkins(bearing in mind this says its a restaurant).So ordering done I sat down to wait for our number to be called so I could collect the food. Once called our hot food was served to us in a paper bag in cardboard cartons (restaurant quality 'eh?!). The chips were tepid at best and the "special" hot roast pork sandwich was 'meh. And talk about expensive.... It cost me the best part of £20 for a ham sandwich, crisps, chips, pork sandwich and 3 drinks. Calling this place a restaurant is really stretching it, expensive greasy spoon would be a better choice of words. The thing is, the zoo is great but this place is an embarrassment to it. They need to drop the prices if they can't even serve food on plates and employ someone who's more cheerful and much less rude.

We went in got told we had to order food on an app then the app wouldn't let us take an item off then we got told to go to the till and order to get stone cold food wouldn't mind if it was a few £££ but it was expensive for what it was got refund and left

Most of the menu items were for the cafe, not the "restaurant". You don't find this out until you are front of the queue. The "restaurant" doesn't serve food on plates. The "restaurant" doesn't serve food, it shouts you to collect your own in a paper bag. It is overpriced, charging restaurant prices. Not one of the highchairs had safety straps so we're unusable gor our 6 month old.

Wow, this place is shocking.Ordered a hotdog with extra onions. Literally a 20p sized blob in the centre of the roll, to which the bread was stale.The cheesy chips and gravy tasted god awful, overpowering taste of something inside like vinegar, just a sloppy mess.This was after we’d spent ages using the app to order, for it to say the restaurant weren’t taking orders, so had to queue up and process it through the till like I’d wanted to in the first place. We then received our food around 30-40 minutes later, wasn’t particularly busy either.My advice, take your own food with you. Wouldn’t order from here unless you literally have no other choice to do so. Even then, choose the pre packed food, don’t order from the cooked menu….

Cafe was okay needs more cleaning to be completed, food was expensive, but the taste was alright. But the views were amazing. Definitely worth going for a drink and a look out the window 🐯