Bertie's at Ruthin Castle in Denbighshire

Lovely big rooms & bed, soft white towels & bedding. Comfy pillows & bed, plus mark. Breakfast basic but nice. The grounds are fantastic with peacocks, rabbits, set in great location for sight seeing. Rooms could do with fresh carpet & paint. But that would then put price up. I would come back again.

Had a real treat today at the castle spa. Staff were courteous ,helpful and friendly. Lovely place and grounds. Would recommend the spa and use of hot tub to all. Also had a lovely afternoon tea. Wish to thank all the staff for our day out.

What a thoroughly enjoyable visit. It was wonderful to be able to wander both inside and out. Lovely outdoor seating areas, with the added attraction of all the peacocks. We had a full afternoon tea which was very enjoyable. Staff lovely and friendly. Plenty of parking.

What a disappointment. This place could be so amazing but it’s in need of a full renovation. Dated, tatty and dirty are the only words that I can use to describe this place as a hotel. We paid over £230 for a suite, they should be charging half that for the quality of the rooms and food. Breakfast was poor, greasy cheap sausages and coffee that tastes nothing like coffee. There was a stain on our bedding, walls had plaster peeling off, and the carpets were stained. The only positive are the beautiful grounds and peacocks, and the staff are really friendly and helpful.

Absolutely beautiful building and lovely grounds with the ruins of the old castle and loads of peacocks!!The room was nice and clean, and the bed was very comfortable.The evening meal in the restaurant was really good. The library bar was lovely for sitting with a couple of drinks.The staff were all very lovely and friendly.The only slight downside for us was that we found the breakfast too greasy for our personal taste, (but everyone else seemed to be enjoying it) and there were no vegetarian sausages.A few more teabags and toilet rolls in the room would be a good idea.Other than that we would definitely return as we loved it and would highly recommend it.

Had a short break here. Very well looked after building. Room a very good size. Had an evening meal included in the deal. I had pork, cooked perfectly, would highly recommend this meal. The peacocks were very tame, grounds excellent. Had a short walk into Ruthin, very pretty little village, was very quiet on our visit. On the whole, excellent few days.

I had a nice stay because of the company I was with. However, it seems that staff shortages are making it difficult for them to provide a service they promise to offer (spa). After reading reviews it seems this has been going on for a while so I don't understand why the spa manager was acting surprised when we arrived and she said she could only offer 25 minute massage instead of 50 minutes each. We were also offered a "mud bath" to make up for the changed massage. It was a cold shower room with seats in and a bowl of mud. This is literally not an exaggeration. It was hilarious! We just got left at the area without being told what to do or what the treatment entailed :')The hot tub was lovely and we stayed in there for a few hours with drinks. Staff were dressed in track suits/ casual wear which was a bit oddThe Spa just needs shutting until they can provide a proper service. Samantha at reception was amazing, so welcoming, she is a good face of Ruthin Castle, very welcoming. The suite was lovely, the grounds are pretty, evening meal was gorgeous but the breakfast is questionable. It wasn't worth the money we paid but I had a lovely time regardless because we laughed at the awkwardness of it all :')For a hotel stay and food it was fine. The spa was saved by the hot tub but needs a sort out.

Just returned from a weekend stay in the castle and it was lovely. The place is 800 years old and full of character, really nice and set in some lovely grounds with beautiful views and peacocks wandering around. Lockdown very nearly was the end of things for them and as such there are fewer staff than normal but despite the staff being extremely busy they were kind and helpful throughout our stay. The restaurant was excellent and the food first rate. We were really pleased and would return.

Very enjoyable stay in a historic castle. Nice history booklet provided in the rooms. Lovely food and great service. Take a jumper as the public areas can be a bit cool as it is difficult to heat a castle. Peacocks and squirrels roaming free adding to the enjoyment.

Considering they were obviously very short staffed the people working did a great job to please everyone, from reception to dining room staff. We booked with Groupon. £135 for a standard room, 2 course meal with a bottle of wine plus breakfast. The room was great with an amazing comfy bed, tea and coffee plus old fashioned bath. Dinner had a great selection, breakfast as much as you wanted. For that price you really couldn't fault it. The interior of the castle is amazing and peacocks roam around the grounds. After dinner we really enjoyed relaxing with a drink around the open fire where we met another local couple who were really friendly. The castle is in a lot quaint old fashioned town which is worth a wander around. We will definitely go back and enjoyed dressing up and feeling lord and lady of the manor for an evening. Heartily recommend a visit!