The Fish Cabin in Denbighshire

Rude man decided what we wanted as a family. He got grumpy because I ordered a small cod. I said you know what if its a problem I'll have a chip bap instead. He then said the fish is cooking now. I said I don't want that as you made a big issue out of it. His reply was then you will have nothing. With my wife and daughter felt like punching the grumpy old git in the face. I just told him his service was disgusting and told him where to stick it

My husband and myself visited this morning at 10.15. I take the owner, an elderly man was helping unload milk. There was a smell of bacon cooking and presumed he was open. My husband politely asked if when he was ready, could we have 2 cups of tea. He said it said not open, didn’t you see the closed sign. It is not very clear, so no, we didn’t see closed sign. There was no need to be so rude. He was grumpy when we visited before and this was the final straw. Will never visit again as we don’t see why we should give him our custom for him to be so rude. Would not recommend. AVOID at all costs

Avoid at all costs, go to greggs across the road instead. The young lad behind the counter is so rude, no customer service skills at all, after being shouted at to stay behind the red line until shouted (despite noone being at the counter) the lady in front of me decided to walk away. I wish I'd done the same, after giving my order he bellowed it back at me, the told me to wait before I paid because the machine was reconnecting, no apology for the wait he just walked off saying he might as well get the drinks. If I was the owner I would sack him, gey all new staff before the business collapses.

AVOID, AVOID, AVOID!!! I cannot believe how rude the man behind the counter was today when I ordered some food. So rude that I decided to take my custom elsewhere and I am so glad I did. It seems that so many others have had the same unacceptable customer service. Terrible attitude and other reviews here suggest that I didn’t miss out on the terrible food either! Do not spend/waste your money here.

** DO NOT EAT HERE**I visited Rhyl today with my family for a day out at the beach (30 May 2021). Unfortunately this place in the only food place close to the beach. The line as long so i assumed the food was worth queuing for. This couldn't be further from the truth.Several people gave up waiting, i seriously regret not giving up like the rest as the food was shockingly bad. My wait took 1:04 only to be met with one of the most rudest people i have ever seen in a food establishment. The staff had zero customer service and just wanted to take peoples money. The lady in front of me was vastly overcharged for her family of 6. when she mentioned thus she was met with a rude attitude from the lady behind the counter.initially i was going to order fish and chips but after looking into the kitchen i decided not to. They were frying frozen fish that looked like it was from a discount supermarket. As my family had waited long enough i reluctantly ordered chips and gravy. This was a huge mistake, it tasted horrific.Watered down gravy that smelt and tasted off and chips with taste and texture of cardboard.I regret giving this place my hard earned money so decided to warn others.- The queue is long because they are slow and unorganised. NOT because it is a nice place to eat. also there isn't another food place close unless you go into the town. i advise to take your own food or travel the 10 minute walk into town.- Way overpriced.- Cheap food cooked (warmed up) horribly.- Rude staff.- Extremely slow service.This one place alone has put me off going to Rhyl ever again. People deserve better than this depressing fish and chip shop, especially one this close to a busy family beach.The fish Cabin will never get a penny of my money ever again.**AVOID AT ALL COSTS**

Lovely sunny day , lots of people eating at The fish cabin so we thought we would have fish and chips , what a disappointment, The fish was what I can only describe as undercooked the batter dark brown and very greasy their was also very little fish it was all batter . The chips weren't much better .Definitely would not recommend!

Came here for a quick meal before going around the beach. Got some chips and prawns asked for a little bit of lettuce to go with them and was informed I would need to purchase a full salad for an extra £1.50 only wanted a little lettuce. The chips was tasteless asked for some mayonnaise and was informed it would be an extra 10p a sachet. I find this very shocking as the chips was already majorly overpriced.To the owners please don't just think about making money. Happy customers will spend more. And smile next time. Or maybe you will charge me an extra £1

Just visited, as has been said before the presumed owner is very rude. There is a sign that says order fish when entering (Entering where??) Only 2 people allowed in at a time (understandable) but then you can't order your fish before you enter, so we ordered and owner very loudly snapped at another staff member 'how long have they been stood there and not said!' ... The other two staff members were nice enough (hence the one star!) But the fish was dry and looked frozen and was cold, 2 different prices for a child's nugget meal (but only one option for it so why the two prices??) ... Burger wasn't very nice 11y/o won't eat it said it's like it was frozen and had only just been warmed slightly. VERY DISAPPOINTING! Owner Needs to learn about customer service and manners.

I am so glad that the majority of these reviews reflect my own experience- came for a little break to Rhyl, thought to myself let me have some fish and chips by the seaside. I regret coming to this place. Very weird and confusing queueing system, rude staff, you dont know who you are supposed to look at when ordering, and the fish itself was way too salty. Not what you would expect when going to Wales. It’s a shame that a place like this is located in such a prime location near the beach.

Visited this cafe yesterday , owner I presume not very friendly however young gentlemen that handed our food very polite . We ordered two fish - absolutely disgusting 😡 literally a frozen fish (looked like the ones that you get from Iceland!) We didnt even eat half of it and threw it in the bin !!! Shocking and criminal that someone can charge £3.60 for a bit of manky frozen fish ! You should be ashamed of yourself serving such rubbish and ripping ppl off ! Noticed him pouring frozen chips into fryer ! Do not waste your money , go elsewhere 😡