The Retreat at Woodlands Hall in Denbighshire

We had a lovely stay, nice size caravan. Quiet nice park for kids but would have appreciated a little more entertainment for the kids but it's a small criticism & we will visit again for sure!!

We stayed for two nights and were so disappointed after reading such good reviews prior. The room was okay, some mould in shower but generally clean-ish.Negatives:On the second night our room key was given out to other guests in the hotel, resulting in them walking into our room at 1.30am. After discussing this with the manager no explanation could be given, but we obviously felt this was completely unacceptable and possibly the worst thing that a hotel can get wrong. Totally makes yourself and your belongings feel unsafe.Asked for an extra pillow due to being heavily pregnant, was told they did not have any spare. After staying at multiple hotels over the last few months and asking for an extra pillow each time this has never been a problem anywhere.Asked for the Wifi code, was told the Wifi was not working. Got the impression this was an 'I cant be bothered' answer. After complaining at the end of our stay to the manager it was confirmed the Wifi was working and she couldn't provide an explanation for why we was denied it. This hotel is extremely rural and we had no phone signal at all.Breakfast was horrendous. Didn't serve breakfast until 9am!? Although upon check in they wasn't sure what time to tell us. Waitress had never waited on before, admitted she had no idea what she was doing. Didn't even know what the menu was. I felt so sorry for her as she was a young lady who had been given no training at all. Tea/coffee hot water urn was cold, juices were warm. Only 7 slices of brown bread for toast on the 'help yourself table,' and there was 6 of us in the room at the time. The only things on the service table were tea/coffee, juice, bread and jam. We ordered cooked breakfasts. Bacon and sausages were horrible. Plate was swimming in water from poached eggs. No fruit, yoghurt, continental options at all. Strangest breakfast service I have ever had!In the room the window shut but the catch did not work to lock it, not a major problem being on the first floor but something that should be fixed.Loud music until 12am.There is no main reception, just check in at a the bar. Often there was nobody around, mainly in the mornings this was a problem. We left at 8am on the Sunday, didn't want to wait over an hour for a horrible breakfast. Nobody at 'the bar' to check us out. This hotel lacks any management at all. The only two staff we encountered on 'reception/bar' had a don't care attitude and seemed to have no training in hospitality.After calling the hotel and expressing all of these concerns to the general manager, an apology was given and a free nights stay offered in the future. This was actually quite comical as you literally couldn't pay us to return to this hotel! Quite disappointed to not be offered any refund at all considering what we got was completely not as advertised and felt unsafe due to major security issues.

We’re to start we have had the time of are lives in the woodlands hall Joan Matt Colin Jordan bar staff housekeeping staff nothing wos to much for them they are fantastic well done all of you team Joan have turned it around from been here in the past to now amazing food excellent rooms spotless clean bar staff full of fun and very helpful can’t wait till we see u all again thank you all

Cleanliness of caravans is not always up to standard, a quite place to relax, menu at the hall is limited but lovely.

First time using Lyons Woodlands Park and we absolutely loved it. 😍 While packing to leave, ot felt like we were leaving home, thats how the staff here made us feel, like we were at home. Joan was exceptionally lovely, she went above and beyond to make our stay first class. ❤ we definitely visit again.

Lovely caravan site with very nice staff and clientele, worked there as a duo on owners night, had a really nice night

Absolutely perfect stay on New Year’s Eve. We have never been treated so well. Warmly welcomed and accommodated for concerning our vegan lifestyle as staff went out of their way to purchase and provide amazing food. All staff so friendly, professional and down to earth. Very clean and remarkably beautiful surroundings.

First time visiting and I'm really disappointed.Absolutely terrible staff receptionist so rude. I'm a 53 year old man and never have I been made to feel so small. I think some customer service training wouldn't go a miss. Food OK cleanliness GREAT but I won't be returning or recommending I wouldn't want anyone else to be made to feel that way. Jonathan.

This is not a hotel; it is a mobile home park clubhouse with rooms above. Absolutely not a hotel for a work trip. Avoid like the plague.No advice on breakfast timings, facilities available, where facilities are located or any other information given during check-in. Just got two WiFi codes written on the receipt.Loud, live music will thump in to your room and then loud recorded music until around 10.45 pm giving you a headache. You will then be subjected to drunks in the clubhouse below shouting and screaming until well gone midnight.Food is overpriced, over-cooked and not to the menu. You have no other options unless you want to drive a back in to town. Breakfast only starts at 8 a.m. and they will ignore you until that time if you manage to find the breakfast room. Lucky I didn't turn up a day earlier as other guests told me the breakfast chef didn't turn up that day, so they got no breakfast!Only positive item is the cleanliness of the bedroom. The bathroom has a low ceiling in this beautiful period room, so do be careful when getting out of the bath. Bed was so wobbly that it shook every time the music thumped!When mentioning the noise levels and lack of sleep I was told "well, it does say about live music on our website". This was from the same receptionist that checked me in and knew I booked through hotels.com and not the establishment website. hotels.com makes no mention you get very little sleep here.

This is my new favourite place to stay. Such a lovely warm welcome from all the staff,the room was simply stunning with original features (exposed beams and wood panelling. Spotlessly clean and equipped with everything you need. The hotel has beautiful wood carvings throughout ,cosy bar area ,lovely conservatory which serves outstanding meals. Patio area at the front is a suntrap and the surrounding caravan park is immaculately kept and lovely to walk around before or after evening meal with very friendly residents. Breakfast was served by a lovely lady and tasted gorgeous especially the sausage. Can't wait to come back and will be bringing friends next time to share the experience.