KFC in Gwynedd

UPDATE 13/3/22 - Gave this restaurant a second chance tonight and wow I didn't think things could get any worse than our last visit but how wrong was i. Even less chips, chicken soaking in oil, missing corn of the cob absolutely disgusting wewill never visit again absolutely shocking standards and chicken tastes like fish. the place needs closing down!Exceptionally Long waiting times for food, chips portions are non existent only a few chips in the bag, dips missing. So disappointed especially when the place has only opened. Not off to a great start to be honest

Both Orders were short. Just thrown in on big box not separated box fell out when openedbag in car Sauce wrong staff member who served said she was feeling really ill I mean jeez stay off with all this covid. Defo not going back there (new drive thru near Tesco) or any other again. Absolute rubbish.

I don’t usually write reviews, but I’m just shocked with the service we received tonight, told my order at the drive through to the speaker, went to the window to pay, and they didn’t have my order, had to tell my order again like three times for them to finally get it, someone had driven away without paying and that order was stuck on the till and that’s why it was confusing for them, which i totally understand and i was very understanding of it, got to the pick up window and again he didn’t have my order, so told them again my order and finally got the order, had to ask for the krushem, so i though ah never mind, mistakes happen! Finally got the food and was missing my main meal burger so had to park up and go in, waited there for like 15 minutes and finally got served, they gave me the burger and apologised, arrived home and food was cold but i thought ah well atleast we are finally eating, after going through most of my chicken pop corn i noticed one green, I don’t know if it was mold or not but it’s not something i want to eat, I’m hoping this place gets better, but I’m not comfortable going again!

Although im a KFC fan, you can feel that this place is not so clean.Also, staff never listen to your requests and they are usually not so helpful or patient!I did not like how the staff treated their customers

First time going when it opened was a dodgy start, but I put that down to just having opened and having those teething problems. The burgers were great. Second time I went I thought it would be much better. How wrong I was. As soon as I saw a Manager from the Bangor high Street restaurant I knew the food would be substandard. The fillets in the tower burger were dry and well over done. A minuscule drop of tomato sauce and mayonnaise. To top it off I had to put it all together again as they just threw it in the box. If the KFC bosses even bother to look at these reviews. You guys need better management in this restaurant before it has the same reputation as the high Street.

First experience went pretty poor, long wait, cold food . So not to disrespect the shop went back a couple of weeks later for a drive through.Queued for about 15 minutes, left waiting at the order station for 10 minutes before anyone came on the speaker, took 5 minutes for the employee to get the order right as he couldn’t understand English , got to the serving hatch and saw our meal left on a internal serving counter for 10 minutes before being served, asked the employee just to check the temperature of the meals and had attitude, then had a excuse of being really busy…. There were 4 customers inside, and 4 cars in the drive through line, she then gave more attitude, by which point patience had gone asked for a refund and then more attitude and drama as it took 3 employees to figure out how to give a refund, we left as another 3 drivers refused to pay and drove straight out. This place is a joke, the staff need training and kfc seriously need to look at this franchise as it’s possibly the worst establishment ever!

40 minute wait for food, not great but it was busy after all. Staff were all very polite. However, when we got the food home quite a few items were missing, try explaining to an 8 year old child that he has no food despite him being the reason we went there🤬

Went to this kfc at 10.30am, as that was the time they officially open.Waited at the drive thru, even tried going around twice but nobody served or responded to us. When they finally did almost half an hour later, we were told the till wasn't ready, would be "in a minute" to which they then closed the window on us. Then told us 5 minutes or so and closed the window again. We waited until we lost patience with nobody bothering to tell us anything - awful service, unorganised and rude. Absolute shambles.

I am going to start with 'If I could give the restaurant 0 stars I would due to my experience today. I visited KFC Bangor in the Gwynedd area approximately 13:40-14:00 with my friend. While in the queue (keeping in mind around that time it is bound to be busy and there's a line). I asked one of the female staff members who was wiping tables if I could use the toilets and she looked at me and informed me that I needed to ask for the key at the till. I responded with ok thanks no worries which is not an issue whatsoever. I waited in the queue for another 5 minutes and I was just about to order my food and then ask for the key when a group of girls sat next to the till asked the same woman for the key to the toilet to which she responded with 'yeah sure no worries'. She left everything she was doing and brought them the key to use. I then asked the staff member why she informed me that I had to ask at the till but then gave the girls the key who asked after me. Her response was absolutely despicable and shocking. She looked right at me and responded with 'oh whatever whatever'. Someone behind her I couldn't see stated something which I did not hear and the staff member responded with 'I know everyone wants to have a go at me' and all I stated in a calm manner was 'I am not having a go at you at all I am just trying to understand why you've treated me differently to the others in the restaurant'. To which she responded with 'yeah yeah whatever whatever'. At this point my friend saw red and stated this is disgusting behaviour and I am not having my friend spoken to in this manner I want that lady's name and as he said this she shouted from behind the till 'CHARLIE'. When the manager arrived he asked what happened and myself and my friend relayed to him what had happened. My friend informed him that this was racial discrimination at it's finest which I also believe that it was. I was the only person that was a minority there and of colour. I was absolutely horrified and I am scared to go back in there. Unfortunately although the manager was lovely he didn't do much. He gave me a popcorn chicken box for free and 15% discount on my next visit which I feel does not take away how I was treated. I do not come to public places to be racially discriminated against. I hope to hear back from yourselves as to what can be done about this because I am extremely hurt and upset by this as is my friend we did not expect this to happen. I am not the type at all to use the race card but unfortunately I was discriminated against and I won't stand for it. My friend is a Caucasian Welsh male who saw what happened and I even asked him if I was in the wrong when I knew fully well I wasn't and he informed me I was discriminated against. KFC needs to careful or provide further to their staff in order to know how to handle the public and if they do not meet the standards they should not remain within the establishment as this looks bad for the business as a whole because unfortunately I will be informing everyone I know of my negative experience.

There comes a point in which such terrible quality ceases to disgust you and instead amazes you. 2 tower burgers missing the key component - the tower. A boneless dipping banquet missing any of the dips or gravy. Ice cold chips and rubbery dry chicken again stone cold. Does this place have a management structure? Please train your staff if they're not too busy in Year 9 extracurricular activities. Thanks x