Marks and Spencer Cafe Blackburn in Blackburn with Darwen

One of my favourite stores, always a pleasure to shop here. Good quality merchandise and helpful assistants.

Thank you to the lovely lady, Diane, in bra fittings for your patient and considerate care with my mother in law today. It’s a wonderful service that I would recommend.I didn’t give full five stars because the automated telephone service is a nightmare. It was impossible to phone in advance to let you know we were running late.

Excellent customer service at the children's till on Friday afternoon - nice that people still take the time to talk to customers and leave a good impression of the store.

Terrible sizing for clothing and that food market thing has nothing except for some weird posh people food that nobody really enjoys.

The store and items deserve over 2 stars, unfortunately the plain clothed security is my reason for today's low ranking. I visited a few days ago, before entering I saw said security come from M&S fire exit to speak with a staff member, we walk inside and he followed, we picked up an order as my friend and I was browsing I noticed his staring and following me. Obviously security are there for a reason, but I felt uneasy (not to mention him making it obvious he was security). So after several minutes I approached him and asked him to stop following me, he laughed and called me paranoid, within 1 min of calling me paranoid a staff member approached him calling him by name and speaking about products. Again im aware the store needs security but making loyal customers feel uneasy and unwelcome is out if order

A very convenient store in the centre of town, with a mix of clothing, groceries and refreshments on the menu. I visit this place on a very regular basis and enjoy the atmosphere. The staff are attentive and friendly, and the place is very neat and well maintained. It is a tad more expensive than a few other stores in the town but the quality of the goods is above par. Recommended

ON MONDAY 19th OCTOBER 1200noon my wife and myself were doing some shopping in this store but unfortunately on paying for our purchases the pay system went down so they could not give us a receipt at that moment ( as wife always likes a receipt) the gentleman who served us was apologetic asked to have a coffee in the restaurant after 15minutes it was all sorted.The gentleman who served us was a credit to M&S well manerd and pleasant especially in these times 👍👍

Do you like m and s? Then this is a good store not huge but they have what yiu need. Always good for quality food to treat someone.

Enjoyable shopping experience. Cashier in clothing was efficient,very polite and explained returns process. Cashier in food hall very pleasant and sociable. No complaints as I bought items I required

When I shop here for food, I try to remind myself that I'm only here for a few bits but I always end up spending more than I should, especially at Christmas! I particularly like their pigs in blankets, Hovis original bread, cottage cheese, free-range chickens and cake selection. Good gluten free section too.Their greetings card selection though small (and expensive) contains some quirky and unusual designs which makes them a bit more special.I don't buy clothing from here but I used to buy shoes, but unfortunately the quality has declined recently.