Roomali in Blackburn with Darwen

Me and my wife came last Saturday night 5th March and have to say it was brilliant the food the service and the venue a proper Indian restaurant our waiter was first class he couldn’t do enough for us. We went upstairs which was quieter than downstairs but we like it that way. Well done guys we will be coming again soon. The best Indian restaurant in the area by a country mile 👏👍😆

We arrived as a large group who had pre-booked. Due to a storm some people were 30 mins late and there were no complaints from staff we just enjoyed some extra drinks while waiting. Food was great as well as the service

Having been a regular at Roomali since it has opened i was appalled with the service from only one waiter tonight. Every other person gave amazing service so it really is a shame that one person can ruin a dining experience the way he did. I called at 10pm to ask if they had a table for 2 available, they said they were quiet and to just walk in which we did. As we ordered our food we did say we would eat as quickly as we could as they were closing in around 50 minutes, the man who took our order allowed us to eat up until 22:53 which is when he literally told us to come earlier next time and told us to eat quick. I did think he was joking but nope! He came to our table with the packing tubs, he then proceeded to PACK our food for us whilst we were still mid eating. I hadn't gotten through even half of my drink and have heartburn from how fast i was trying to eat. I've worked in many restaurants before, i know that that is not the right way to treat diners especially when you have allowed them to order. We understand that we came late but next time if you're going to pack your diners food for them minutes before you close and can't wait for us to leave without feeling embarassed maybe don't allow a table in an hour before you close. Everybody else was great and the food was wonderful as always. Sorry for the bad review on that persons behalf.

Good food and a great place to dine out, been once and previously at the in town location. Staff are brilliant and looked after my little group.

Absolutely shocking Customer Service!I was ordering food over the phone and have been a regular customer of Roomali for quite a few years, and they have delivered to my house many a time, too. Yet when I ordered over the phone (they mentioned a new minimum £15 limit), I mentioned that I've had deliveries off them before for less and the the guy on the phone says,'I don't remember ever delivering to your house before (pretty sure he was the manager coz the phone got passed to him!')Firstly, he's implying that I'm lying, which is completely unacceptable!Its bloody shocking the restaurant have the audacity to say that to their customer.Secondly, it's pointless to be a regular of this restaurant as you get treated as just a number ( I guess they haven't realised they're in the hospitality business).My message to the restaurant is to learn some manners. You are in the hospitality industry.You've lost this customer for good.And don't forget, word of mouth is what makes or breaks restaurants, so stop treating your customers badly and show some respect!

Waited an hour just for our starters on a not so busy day. To top it of, they employ 16-17 year olds who have little skill set. My meal was disturbed by what looked like the owners of Roomali having an argument with a customer who gave some negative feedback. But where were they when those customers needed good service? Threatening and unprofessional behaviour witnessed and the food was cold and bland. Got more entertainment on the night than food!

What a great find. We were met with exceptional high standards of 'meet and greet' service. Once showed to our table the experience continued staff were GENUINELY happy with serving and it did not end there..FOOD WAS AMAZING starters were brilliant hot served together. Our mains were some of the finest curry we have ever tasted and we were very happy to have found the restaurant.THIS WILL BE A REGULAR PLACE TO VISIT ONCE YOU TRY

We arrived as soon at it opened at 5pm and were the first customers there. The service was absolutely fantastic, were made to feel welcome, switched on the heating for us as it was really cold outside. The food was absolutely delicious as usual . The staff do really go out of their way to ensure all is as it should be. A brilliant atmosphere which is not too loud.Currently the best place to eat in Blackburn.

Came to eat on sunday was difficult to find at first as the maps take you to someones house i have updated the map location so nobody will get lost again haha. I think that was the old location of the place and now they have moved into the bottom floor of the woodlands building. Parking was very good as there was plenty. The restuarant decor was beautiful, staff was very friendly, owner seemed very caring too, was quite busy for a sunday night, i had this restuarant on my want to go list for nearly 1 year and finally i come and i was not disappointed. The food was amazing, the samosa chaat starter was superb, the chicken karai was excellent, my sister's butter chicken was a bit too spicy but mistakes happen it is fine. My little brother loved all his food, the mocktails were very nice too, i just wish i could have tried the red one my brother got but the restuarant ran out of ice to make mocktails with, which is understandable as it used to happen at the place i worked at years ago haha, we were moved tables to help accomadate some extra guests on a big party's table, but that was fine by us as we were asked nicely and on top of that the owner gave us 1 free mocktail as a gesture of thanks. Food and drink prices were pretty decent, shame i was full very quickly when eating my main meal haha, hopefully when i come next time with my cousin i will be able to finish my food. Only reason i have left a 4 star instead of a 5 star review is because of how hard it was to flag down someone to take our orders and clear our food and stuff or get the bill, but i did see a help wanted sign so maybe they just understaffed, hopefully will be better next time i come and then i will update with 5 stars. Thanks for the food and for looking after us, will be back soon inshallah

First time came here with family and we had an amazing time and the service was just spot on credit to Asif who was just an incredible host. He went out his way to look after us. I will definitely be coming here again and the food was absolutely amazing too could not fault a single thing. It was really busy and to have the level of great service we had when it was jam packed along with tasty yummy l food what more do you want. Can’t wait to come here again.