Cafe Nero in Carlisle

Reasonable waiting time for counter service. Pleasant staff, plenty of seating available both inside and out. Good choice of pastries, cakes, snacks. Lovely coffee. The cafe is on ground floor within House of Fraser department store, city centre. Wheelchair access. Lifts to toilets on 2nd floor.

Friendly and helpful staff. Consistently great coffee. Thank-you

Toilets two floors up. Escalator to first floor. Terrible stairs to 2nd floor. Poor

Plenty of seating, nice place to relax

Coffee and hot chocolate tasted great presentation let it down was handed both on the tray that had spilt over as photo rail was very dusty and rubbish on floor

The girl behind the counter wad really nice and helpful, and the one star is for her. The other two guys that I came I to contact with were totally miserable. The one who cleared my table and the other one who wiped it. Not a nice word in fact not a word. Got the feeling I was a nuisance to them. So rude!

Great coffee and pastries.Seating available but not in the nicest of areas as in amongst clothing and perfumes etc

Lovely cafe in store with seating inside and outside. Great coffee, sandwiches and a good place to relax and people watch

Batista was totally disinterested in serving us, tables were dirty, coffee bitter and hot chocolate cold. Never again

Really good coffee and hot chocolates. Staff are pretty friendly but I find some of them a little bit cold when I only pop in for the O2 priority free drink...service seems better when you order more which can be a little annoying but all in all a really nice big place to chill with a coffee.