Dalston Hall in Carlisle

Bad hotel, the other negative reviews described exactly our experience. Shame we didn't read these reviews beforehand.Bad value for money. Very few staff and all sullen and rude. Advertises “fine dining” but has no restaurant. Bar food only, limited choice & bland. Toilets in public area locked, the list goes on…Website description did not match what was delivered.Tried to complain but owner was not interested so we checked out.Avoid; maybe OK as a venue for conferences/weddings, but certainly not a hotel.

Well what a stay! 10/10 ! Lovely owner! So peaceful. Didn’t see any spooks.

Really nice hotel with friendly staff. It really is as good as it looks in the photos. Relaxed atmosphere, highly recommended!!

We had a very enjoyable stay here over 2 nights mid week. Very peaceful and quiet, charming rooms (ours was in the tower!), tasty breakfast, friendly staff. WiFi not great but that’s ok if you want to relax! Nice bar too and pool table.

Attended my nephew wedding here yesterday, to find out that the hotel had no electric, unfortunately that was out of the hotel's control. Was told they were looking at 5o'clock for the electric to be back on, No access to the basic facilities in this time or any refreshments were going to be provided even after numerous people asking and trying, mainly due to having children in attendance on a hot day. Trying to find the wedding organiser to ask about what was happening and any possible solutions to the situation, she was no where to be seen even after numerous occasions throughout the day! Eventually spoke to her and the other staff to be met with rude and even aggressive behaviour from senior staff, screaming and very confronting when I am just trying to resolve my son and daughter in laws most special day!!!! Quick taking the money but not interested in helping or organise a back up plan when it all goes wrong! For a professional venue surely this isn't the first time a power cut has happened??!!! Their solution at one point was come back tomorrow for the reception, if not go home!!!!! How do they even think that was even a good outcome!!! No access to rooms for the guests staying there! Just literally no effort or communication what so ever!!! All done behind closed doors..... literally as on numerous checks doors were locked!!! Men were happily advised to Wee outside in the bushes, women reluctantly allowed in after pestering!!! No bar open as the more we drank, the more we would need access to the toilets!! Nobody even came out to speak to my son the Groom to fill him in on what's happening!! No access for them to get everything that was already supplied there and what they had already paid for themselves i.e. decorations, cake etc. No offer of taking food already prepared to the new venue FAMILY sorted out last minute themselves. If they have any grace in yesterday's fiasco they would give the bride and groom a full refund plus a very grovelling apology for ruining their most special day!! Dalston Hall Hotel

Revisited for our Ruby wedding anniversary. Happy memories. Pity evening meals were no longer available.

Attended a wedding yesterday, there was a local powercut which understandably was out of your control. You did absolutely nothing to find a new venue, food or transportation there and showed no remorse. Have a heart next time!

Disgusting service especially from Charlotte , absolutely appauling rude abrupt ruined Sophie and cammys wedding day, yes it isn’t their fault the power went off, but the way it was handled was disgusting, no customer service skills at all from Charlotte and her sister, so unhelpful, told us we couldn’t stay in the rooms as no power and we travelled from Yorkshire, did nothing to help all the guest find alternative accommodation, then didn’t even let us know the power back on, absolutely disgusting, no words can describe how bad it was,

Beautiful building and surroundings, very picturesque...attended a wedding which was perfect but the facility was a little over the top with covid regulations even disallowing the groom to go alone to drop his table decorations the previous evening of just a couple of plastic bags. Unopened bottles of wine were removed from the tables after I went outside for a few minutes with the wedding party and upon return to collect the wine, staff were clearing tables and denied having removed them 😡

Second time here, we chose the same room as we loved it the first time. Ordered a platter and it was fab .. well presented and loads of food for two. Will definitely recommend and come back again.