Chatwins in Cheshire East

I've grown up eating Chatwins and other than some of the treats getting smaller they are still as tasty! The sausage rolls and mince pies are our favourites. Bring back the jam tarts though!

Been in twice to ask:1) do they do coffee with a substitute milk like oat, soya, or almond.2) to ask if they do sourdough bread.Both times staff were unfriendly and said no they didn’t do any of the above.This is the first quality cafe that I have been into in the last 5 years that don’t do alternative milk.Seems crazy to me.

Service levels have dropped recently and its getting expensive. Could be bad timing as independent coffee shop is opening soon directly opposite

Waited to purchase some cakes ' a very rude couple went in front of me for the cafe ' the assistant was really unhelpful and told me I was queuing in the wrong area ' dont know why she didnt let me know earlier ' please take note you are just a number 'wont be using this shop again

Disinterested staff, rude, arrogant, absolutely no customer service skills whatsoever, average to poor quality produce at hugely overinflated prices. Avoid.

Warm and quiet, but the coffee is average at best. It's a good job they are an excellent baker

Love the breakfast baps here. Pricey but delicious. Definitely worth a monthly pay day treat.

Avoid if busy. Went today and waited in a queue of people for nearly 10 mins while a girl working broke the World record for the slowest carving of white meat. No other staff assisted so walked out.Also I'm sure staff serving should be wearing gloves while handling food especially during a pandemic.

Nice cakes, service varies between indifferent to poor. If they are busy there is no effort to hurry things up or even acknowledge waiting customers. They only have two points of sale which are used by staff one at a time and leads to them queuing up to use it whilst customers wait even longer. Only one of those points of sale is used for takeout customers no matter how busy it is. God forbid you accidentally end up queuing in front of the cream cake counter and ask for a take out, as you will be brusquely sent to the back of the take out queue in a manner reminiscent of a sitcom.

Having visited Chatwins today I was very disappointed. I ordered a cheese and onion toasty to be given a toasty with virtually no cheese and what was there had melted into the bread like butter making it very dry and difficult to eat, certainly not worth £6. I think they are using grated cheese and not enough. I will not be ordering a toasty again, unless they use a slice of cheese.