Phanthong in Cheshire East

Phanthong used to be one of our favourite restaurants which provided delicious food and great service. However we visited this Sunday for the Sunday special service and left with disappointment. They got some new staff and the service is not as good as previous experiences. Most of the waitresses were unfriendly and the restaurant was busy and noisy at the time we visited. Price has gone up which is understandable, we ordered two portions of the noodle dish but only one came and it was smaller portion than before. Needed to wait or draw the waitresses’ attention to get served each time and at the end we just decided to leave even though we wanted to order more. Also most dishes are spicy and not that suitable for children, but they would still charge for young children who didn’t eat much. Didn’t enjoy the meal and won’t visit again after this experience.

Beware ordering takeaways !I ordered one online for the first time on Sunday.It arrived on time. However one dish was labelled 'Seafood Pad King' on the box, but on opening it, I discovered that it actually contained the beef version, which is £2.40 cheaper. (See photos)The next day I emailed the restaurant, detailing my order and the mix up. I also mentioned that having paid at the time of ordering, I am now owed the above amount.Two days later and no reply from them.I sent another email. Still no reply.It is apparent that Phantong Thai couldn't care less about customer service, or their reputation.I will never order from them again, or set foot in any of their restaurants.I had to give one star in order to post this review.I actually wouldn't give them any stars.

In days of yore, it used to be a hallmark of sophistication that one’s village boasted a Thai restaurant in addition to a chippie, Indian and Chinese restaurant. While that position has now been usurped by the Vietnamese restaurant (or Japanese sushi bar if a nouveau hamlet and Cambodian if hipster commune) there’s no denying that it remains the destination of choice for coconut themed spicy hits of flavour.Being on my door step, Phanthong was a place that I often passed en route to somewhere else, so after a night carousing with my Malay and Singaporean (yes, there is a difference!) friends reminiscing about that usual topic - food and where to eat it, the abject lack of Nasi goreng in Hale came up. Thai was considered to be the next best thing now that Angor Soul has departed.Therefore when I drove past today, I seized the day and popped in for lunch.To be fair my bench mark for a decent Thai lunch has to be the nondescript stalls in Chatuchak market rather than the rarefied offerings at 80/20 on Charoenkrung road. In this regard Phanthong scored full marks.The Moo Ping took a few seconds to impress me with subtlety of the marinade. I must decipher it’s secrets to up my summer BBQ game.The Pad Thai was umami and scrumptious mess all rolled into one. The tamarind was not overwhelming as can occur with an inexperienced chef.I chickened out with dessert opting for the safe option. Now I regret not sampling the banana coconut option.While I could be accused of throwing shade here, the folks at Chilli Banana could certainly learn a thing or two from Phanthong.

Lovely restaurant with friendly and attentive staff. Food is excellent and very reasonably priced. This was our first visit but I'm looking forward to eating here again.

Beautiful meal with friends. Not only excellent lunch menu but very pleasant and attentive staff. Highly recommended.

The service was good, the food very tasty and we weren't rushed by the staff, which meant we had a very enjoyable and relaxed meal

We visited on a Sunday and experienced their buffet style menu. The food was amazing and you could try all of the items on the menu for one price. You can order one at a time so they each arrive hot and fresh! The service was great too, very friendly and helpful staff.

Tasty and friendly restaurant. I highly recommend the seafood pad thai. Prawn crackers are complementary as you sit down. All in all a great experience.

£12.95 2 course lunchReally can’t complain about this.2 courses, good quality and portions.Definitely coming back.

We went to Phanthong for lunch on Saturday and ordered from the A La Carte menu. The decor is lovely. The food was presented beautifully and absolutely delicious. We had young kids with us and they loved the food too, especially the pad Thai noodles. The service was excellent. Would definitely recommend this place and will be back again.