Cross Over Golden in Cheshire West and Chester

Ordered at 5pm. 6:30 food finally arrives but order is wrong, got an omelette instead of chicken fried rice. Not sure how you can get that mixed up. Asked for refund but wouldn't give one, said they will send order again in an hour as they are busy, by which time the rest of my family are eating and I'm the only one without food. This isn't the first time this has happened. Will not be ordering from here again.

Food was cold and late rang up 10 minutes after delivery time ran out 65mins and said its on its way 30 mins later still no food and rang again and same thing its on the way 20 minutes later it turned up so cold.

Really shocking food, I expected better from our local Chinese.Sorry but I cannot recommend you & will not use you again.

Absolute RUBBISH! AVOID this chinese the food and service is shocking. Spent £30 and they got the order wrong and missing item then made out the order that was wrong was our fault, when it wasn't. They did however send out the missing item, only by this point the rest of the food was cold and may I add awful too. Has to be the worse Chinese I've ever been to. I'll stick to my usual in future only went here because they deliver, next time its worth taking the drive out to get proper decent Chinese food with great customer service, which unfortunately this place does NOT have.

Had a meal 51.70, after the food taking over 1.15 minutes to leave the shop the food hadn’t arrive after 35 minutes in the car. Asked for a refund and all the staff members were rude and shouting down the phone. Had to then drive to the place to get a refund to which they said i have had the food(which we havent and got camera footage to prove it). I wouldnt even give them 1 star. When on the phone they tried to say they would call back for the refund as they didn’t know how to process a card refund. Yet when we were they suddenly were able to.God awful service from everyone of the staff members will never recommend this place to anyone and hope it goes out of business soon. Will save the community a lot of time and effort.

Shocking don’t order, waited an hour and half still no food, rang spoke to 3 people all rude, asked for a refund, told that they will call back to process the refund later…. We said no, we need to order food from somewhere else. Never experienced customer service quite like it!!! The food had been out with the driver 35mins and they think that is acceptable…..

Not great. We only visited this takeaway as out usual choices were closed on Tuesdays. S&P dish was lack luster and the S&S Chicken had soggy batter and tough chicken. Most of it was left untouched and binned. There are far better Chinese takeaway options in the local area. We won't be returning.

The worst Chinese takeaway I have had for a very long time, the sweet and sour crispy prawn balls were soggy and had clumps of uncooked batter in the middle, the duck curry was very average, chips and rice poor, the prawn crackers were nice and crispy.

Absolutely atrocious, yet again. £23 worth of food binned. Items missing, sauces are like salty water. don’t waste your money. By far the worst Chinese takeaway in Northwich and possibly Cheshire.

Recently had a takeaway and have to say it was not very good having previously had meals from there that were really nice, dont know if it was a one off or if they have a new chef.