Flames in Cheshire West and Chester

Food is a solid 2 stars, standard takeaway food, nothing to complain about. Roast potatoes were ice cold, soggy and absolutely rank, garlic bread delicious crispy and banging, pizza was awful and tasted of a freezer.I have a massive issue with the delivery. If you choose ‘leave at door’ delivery, surely they should follow through. We’ve ordered three times and they’ve never followed the delivery request. We’ve left delivery notes through the app, done everything, it’s ignored every time. They always knock. We don’t come from a nice family and their ignorance of the delivery instructions has resulted in consequences.Flames, your food is OK. But can you please ask your drivers to follow the delivery instructions. Sometimes it means more than you think. Won’t order again, but be mindful of why your customers might request you don’t knock.

Amazing Chicken Kebab. Great service many thanks.

Absolutely disappointed as I fount a hair in my chips not so long after they forgot my bottle of Pepsi we rang up to let them know and got agressive and asked for a new one instead of the lovely delivery women he turned up at my house shouting at us calling us a lier when the evidence was there infront of him and looked through our bin he’s a horrible man never ordering from there again will be reporting him as well disgusting man!!! 😡

The absolute worst customer service of any takeaway in the UK nevermind just in Chester. Ordered food they sent the wrong items so I rang them and politely asked the guy to replace My items with the items I ordered. He got aggressive and even threatened to stab me if I came near the shop.Absolute waste of money. Avoid avoid avoid!

Food was incorrect and thrown together. A plain burger was ordered but they delivered a cheese burger. When phoned they refused to fix the problem or other other solutions, even after informing them that the burger was for someone with a cheese allergy, they then proceed to get extremely aggressive and hung up.

We have being a customer over the years but to night meal was nice but it was just warm we place the order and phone put down on us order turn up with in few minutes it was nice but went cold in a few minutes it going to be very hard to order with them again

For the price the portion size is a joke the food was not edible it was so salty low hygiene coughing whilst behind the counter not a good place

Avoid at all costs. Questionable hygiene in the place and the staff! Do not all wear face coverings and certainly do not enforce it with their customers. Delivery people are rude and park like morons. Spend your hard earned cash elsewhere there are much better places offering better food and value for money.

Decided to order as a treat. Completely wrong order arrived. Called to see if it could be rectified. The replacement food arrived. We were asked to return the incorrect food, and were told off for eating a slice of the pizza (which until tasting we didn't know was wrong) new food arrived and was also completely wrong AGAIN, thrown together, and covered in grease. Will not be using again

So very disgusted by the customer service. We had our food delivered, chicken burgers inedible. When they delivered second time around they ordered us to pay again (which we refused) they began to be snotty with us and took the first order back. Then we phoned again to see why we were ordered to pay again and they became very hostile and verbally agressive. Will never order from here again. Disgraceful...