Grosvenor Pulford Hotel and Spa in Cheshire West and Chester

Stayed 1 night here. Nice rooms and breakfast. Wish they did vegetarian sausages though for the non meat eaters. Good shower but quite hard bed for me. Needs to add some hot cho5 sachets and biscuits to the tea trays in the rooms.

Visted the palm court restaurant without staying over and the place was so nice. Piano playing automated on the centre of the eater feature and the decor with palms and greenery made for a lovely feel. Food was lovely and staff friendly. Will return.

Nice hotel, with spa, pool and saunas. Dogs are welcome even in the bar and bar restaurant. Our room didn't have a fridge (you need to request one when booking), but reception looked after our refrigerated goods for us. Great friendly service. Popular place for weddings.

Bit of a strange stay in this hotel, overall it was good but considering I was only there one night there were a few issues.Good- The room was lovely, very clean with a comfortable bed- All staff were excellent, very friendly and went out of their way to offer great service- We ate in the Palm Court restaurant and the food was fantastic, genuinely amazing food- Live music in the restaurant Saturday night was great, unusual to see these days- Location is beautiful, I imagine even nicer in the summer- The bar was nice, good atmosphere on Saturday afternoon.Not so good- The lift was broken for the entirety of our stay, we were offered help with luggage though- The breakfast set up is a bit of a shambles, the buffet room could be organised much better especially around the toast/coffee section, also constant queues of people waiting for bacon and eggs- Coffee machine was broken and the metal tank thing of coffee was empty, also no mugs for coffee even it was available- We were only allowed one key until we insisted that we needed a second. For £210 a night I wouldn't expect to have keys rationed.- 11am check out is a bit mean. We came from a hotel in Marlow that was 12pm, before that Milton Keynes which was 12pm and before that Nottingham which was also 12pm. By the time you finish breakfast you have to rush up and pack to be out on time.- Showers need a shelf or something to put shower gel/shampoo. Currently only the floor to put items.- No robes/slippers in the room which is unusual for a spa hotel- No plug socket near mirrors in the room- Although the food in the restaurant was excellent we were sat at one of the two round tables by the bar and these appear to be in a bit of a no man's land and so the service was a bit slow at times. Not a massive deal as the food and music was great so we could deal with a bit of a wait.Overall I wouldn't be rushing back but I can't say it was a bad stay either. The restaurant food was definitely the highlight, really really good food!

Delayed spa day which was really worth the wait. Really enjoyed ourselves and the staff were lovely.We enjoyed a full body massage (deep tissue) and facial which were fabulous. The food was very good as well, the King prawn and monkfish curry tasted great, whilst my partner enjoyed the Steak burger. Nice options and service.

This was for our anniversary stay.The hotel is really nice and the staff are great too. Only issue (which is the reason for 4*) is our room was right next to the palm Court restaurant, piano and the water feature, which meant there was a fair bit of noise and could hear every conversion. Also if I had left the curtains open while on the loo, everyone would see, which wouldn't be a good sight for them to see...But overall, the spa treatments were great and the food was excellent too. I would recommend staying here and will most probably book again.

We went for afternoon tea and it was really really lovely - the Palm Court restaurant feels really special and the food was amazing. I have to say from looking at the menu I didn't think I would be bowled over but the flavours were really exceptional. Service was great and we thoroughly enjoyed it. Thanks!

Amazing day for my friends bridal shower. Great staff with exceptional customer service! Best facial and massage I've ever had and all round beautiful venue. Cant wait to visit again.

We were really excited about staying here. The staff was friendly and everything seemed fairly clean.The breakfast was amazing and the environment in the atrium dinning space was LUSH!However, for how much we paid for 1 night stay, and how dated the rooms were, was really disappointing.They haven’t been updated in a while and did not live up to the photosThe spa area was also a bit dated and there were a few too many children.

Loved this hotel. We had an Afternoon Tea with glass of fizz voucher so decided to stay a couple of nights. Upgraded the room too which was huge and luxurious. Ate Sunday Carvery in the fabulous Palm Room which was amazing and a meal in Nelsons pub Bar also delicious, and 2 all you can eat breakfasts. Staff were helpful and professional. Afternoon tea in the Palm Room was also lovely. Didn't use the spa but would next time. Recommend