Kanya Cafe Bar & Bistro in Cheshire West and Chester

Absolutely disgusted with the service from Kanya today. My husband and I order every week from this restaurant and spend over £100 every month. I ordered a Kanya Deluxe which is fresh smoked salmon with scrambled egg. The way it was delivered on the plate meant the salmon was cooked by the egg. Anyone who knows this type of dish knows the salmon should not be cooked! I phoned to ask for a replacement and I was point blank refused. The lady on the phone ( the manager) was rude and even when I pointed out how often we spend with them she still refused to replace the meal. My family run a chain of restaurants throughout the UK so I know what good customer service is. Poor customer service happens anytime your business fails to meet a customer’s expectations. It could be the quality of service your customer received, how long it takes for you to answer their phone call, or just their overall experience with your brand. This is what happened in this case. A result of bad customer service as you should be aware, is customers moves their business to a competitor and unhappy customers tell friends and family about their negative experience. More importantly, you lose money. For the sake of an £8.50 replacement you have just lost £100 of revenue per month. When my husband called back the manager she even put the phone down on him. Nagendra Prasad I would welcome a candid conversation regarding this!

Fabulous food and service. We are already booked in for our next visit. Highly recommend

Not a lot to say say apart from after reading the post in the guardian from the 6th Oct. I find myself bemused at a couple of the statments from the owner, 1st one is that it has always been called Kanya from day one of opening long time before Nagendra, 2nd one it was NEVER a greasy spoon cafe and I think a lot of people will agree, Good luck

Food was nice, but not the best Indian we have had. Service was slow but friendly staff.

Me and my partner had a fabulous Sunday dinner the beef dinner was gorgeous plenty of it really hot and great staff highly recommend 👍

This is the second time we've visited here and I can still say that it was every bit as good as the first time. The food is great and the staff really friendly. Well worth a visit if you're passing even if it's just for a drink.

Absolutely delicious breakfast! 👍♥️I had the Eggs Benedict and I would definitely recommend! It is my favourite option for breakfast whenever we go to a restaurant, but unfortunately not many places seem to make it now. So it's lovely to have somewhere not far from where we live that makes Eggs Benedict.... and a flippin' fantastic one at that!! 😋

We have had some really quality food delivered from kanya over the past 8 months or so. Ordered our breakfast on my day of work last week. Specified, well done sausages. The breakfast turned up, the eggs looked like they had been chucked at a wall, sausages were not cooked in the middle, half of the toast was more like warm bread. For the price we we're not happy at all. We got in touch with Kenya, what a total waste of time not interested. So I'm afraid I'm sharing my experience with the public. Until then we had food delivered from kanya on a regular basis. Never again!

Please give me a👍 if my review is helpful.First visit to Kanya Bistro and with lockdown in force, only outside. Very pleasant set-up with comfortable chairs in a traffic free pedestrian zone. Our waitress was very quick and also friendly. Based on today's experience I will be returning for a meal inside when restrictions are lifted.

Lovely food with a cosy feel, nice and helpful staff with quite quick service. Would recommend.