KFC in Cheshire West and Chester

Waited 20 mins in the drive through queue only to be told there were no wraps once we got to the front! Why not put a sign out. And the service seriously needs to speed up too. And staff could smile once in a while

I'm in the restaurant now. Still waiting for my meal after 20mins. The bins provided outside are filthy and full. The bin inside is filthy and full. One person here been served after 40min wait for food, half cold & order is wrong. 6 of us waiting for food. 7 tables with food on nobody cleaning them, if thefront ofhouse is like this I assume the back is the same. I suggest you send a member of seniour management to this venue to see for yourself. 2 of us just requested a refund.

Dreadful service. Ordered via Just Eat and although delivery was quick, half of the order was missing. No answer on the phone to ask them to deliver what was missing and the voicemail said leave your details and we'll get back to you within 48 hours. However, it also stated any issues you have need to be addressed directly with Just Eat and it appears that it takes them up to 48 hours to get back to you too! So basically half of your party are stuck without food and there's naff all you can do about it!! What a load of rubbish.

Sorry unavailable!Not sure what was happening when we went as they had no gravy, rice bowls , beans , sauces.Service was fine but lack of the basics wasn't really acceptable.

Putting this here as just eat never put my review up for some reason! I ordered from here last night and I had to open up my burger bun to scrape some mayo off to find the inside of my bun full of green mould, absolutely vile. So next time you eat from there check it before you eat it!

Dont ever eat in on a busy saturday when the drive in que is right around the carpark and deliveroo workers are queing at the counter. It took nearly 45 minutes for our order number to come up. The food however was delicious. The staff were run ragged and were doing their best to keep up. They still remained polite even though people were complaining about the wait

Dreadful service! We went in on Friday 21st January around 2pm for a quick bite. There was only one customer sat at the table when we went in the restaurant. We tried to order at the counter but 2 lady staff decided to walk in the kitchen and ignore us. Then one decided to tell us we needed to use the self service screen. We tried to put the order in twice but nothing seemed to have happened. So we asked the lady if the order has gone through to the kitchen and she said no. So we asked her if we can order from their till but the other lady decided to yell, " I told them to use the self service! There's only 2 of us in the kitchen and we can't cope!" What kind of customer service is that! I looked at the screen and there was only a handful of orders for delivery and no cars through drive through. Clearly she can't handle more than one order! I'd give her the sack for speaking to customers like that. There were another couple who were queuing up behind us and decided to walk out because nobody was serving.

Really pleasant friendly lady serving through the drive through, quick service good chicken.

Ordered through JustEat for the 3rd/4th time now. As always, half of the order was missing and the half that did arrive was stone cold. At this point, I'd had enough and driven down to the restaurant. Upon arrival, I'd been told that they had no drinks and no corn (both of which were on my order). The restaurant hadn't partly refunded or contacted me to notify me of this, or added in extras to accompany for the items I'd paid for but not received.The lady, (a manager, I think), who served me was very apologetic and friendly, I had given her the order number and she had the whole meal cooked fresh, with items to replace the ones that were not available. I had heard her tell the staff what to make, though getting home the order was STILL wrong. Still items missing and the burgers that were re-made were plain.Apart from the lovely lady, it was a diabolical experience to say the least. Waste of £30.**Tried to phone the restaurant multiple times so I didn't have to make my way down and they hang up/it cuts off each time. Save your money for somewhere who care about customer service instead of ripping you off.

I'm sorry to say a little disappointed on this visit. We usually go through the drive through but on this occasion it was very busy, so we went in to order. Despite quickly ordering on the touchscreen, we had to wait 25 minutes while the various delivery app couriers where all served ahead of us.