Ariel Open Kitchen in Chorley

Just ordered from here this evening, as our usual Chinese unfortunately were not taking delivery orders. Chicken Chiw Mein.... sweet stodgy noodles with very tough tasteless chicken, no bean sprouts no umph.... AVOID. My slipper would have tasted better. My husbands curry, he is eating... however NO sauce as it arrive upside down in the bag. Dry and tasteless. Will NOT order again.... EVER.

Order never arrived. After an hour and 15 of waiting we rung the restaurant and was told 20 minutes (no apology). 45 minutes later rung again, someone answered and put phone down. This happened twice. Now they are closed. After 2 and a half hours I assume they’ve given up on our order. Appalling 👍🏻

Was told the wait would be 50-60 minutes. Rang after 80 mins. Told they were cooking it now and it would be 20 mins. It soundd absolute chaos over the phone, I was certain they hadn't checked and just guessed. Sure enough, 30 mins later, rang back. Same response, just starting. 20 mins. I said they told me that last time, the response. We cancel order and hung up. Shame as it was a big order, almost £100.

Really really poor service. We ordered online and rang after 30 minutes to find out a delivery time. They sayd an hour, we queried this as 1.5 hours felt alot they said they were busy. 1.5 hours and still no food. Called and they said it had left. 2 hours, still no food. Called they said sorry it had left. 2.5 hours ko food. Finally turned up after 2.75 hours.

Ordered jasmine special, absolutely disgusting. S&P chips and ribs good, garlic rice, beef curry and friend noodles good. Food overall too salty.

I've ordered from here before and have never had a problem, but on this occasion, I ordered through just eat and was given an hour and a half waiting time, due to arrive between 19.05 and 19.25pm. At 19.26, I called for updates, and couldn't get through until 19.40. I told the lady on the phone my address to check what was going on and she disappeared, leaving the phone off the hook for 10 minutes (obviously this is why I couldn't get through previously). When she eventually returned to the phone, she told me the order was being cooked now and hung up the phone - no apology, no option for a refund, no estimated time of arrival. I couldn't get through again when I tried to call back. I called again at 20.05, asking for an estimated time and was told it was being cooked. I asked for a refund and I was left off the hook again. The food finally arrived at 20.16 - cold, and underwhelming. The black bean sauce was just coloured water.I understand that things get busy, however to receive cold food two and a half hours after ordering - one hour after the latest expected delivery time - and after being hung up on is absolutely unacceptable. Appalling service, never again.Update: just eat set the delivery time at 19.10pm, which is just a lie...

AVOID AVOID AVOID! 2 and a quarter hours AFTER my food was supposed to arrive, I had to go in myself to find out it wasn't even cooked! First World problem I know going collecting your own food but not to even tell the customer their order will be late or to even newer the phone, just to let it go to voicemail is appalling. Zero customer service, would give zero stars if I could! Kitchen is filthy aswell

For the 1st time we're really disappointed.We order every Saturday night and expect a 1 hour wait for delivery. Tonight we ordered at 5.40pm and our food was delivered at 7. 15pm. It was luke warm.Expect at least a 1 hour wait for delivery!

Not very happy with the meal , special chow main all noodles no veg little meat and was tuff frozen chips looked like scraps all stiff and hard , black bean sauce 😟 well that much garlic just could not eat it . Ended up in the bin 😟

Ordered salt and pepper ribs, got what i can only describe as fat covered in batter, not sure from which animal as hubby couldn't eat more than a mouthful. Not be using again. I also waited 20 minutes in empty shop for wrong order. Avoid.