McDonald's in Halton

Absolute joke of a store. Made a £50 order to recieve a bag of 14 hashbrowns. When phoned they say they cant do anything and hang up the phone. Very rude customer service, dont want to listen or de escalate the situation but happy to tell you they will do nothing at all. Very poor service will be reported to head office.

Updated review, has got worse and worse over last few years. Mainly down to Uber.Missing items constantly with no option refund, comes down to staff who either told to miss off or are incapable/cant be bothered doing there job.Don't think they can cope with Uber demand and give up.Essentially this is theft.

Although our visit was overall a good experience it was spoiled by two things. Firstly the seating area was overrun by "Just Eat" & "Uber Eat" delivery drivers waiting to collect orders. I know they have a job to do, but when you are trying to eat in, you can't find a space.Secondly, when we got the food it was cold. You would think that with so many orders being delivered the food would be freshly made.One thing I would needs to be complemented is the front of house staff. They where very fendly and alway on hand to make everyone's visit a little better.

Paid the extra fee for normal coke, given diet coke. Not the first time it's happened, didn't know until got home. They really shouldn't be doing this as people can react badly to the artificial sweeteners in diet drinks - alot of us who pay the extra for non-diet, don't do it for a giggle

Truly awful. The staff don't listen. Shockingly managed. Priority is given to delivery drivers now. And the actual customers inside the "restaurant" are now the afterthought. I've never had an order given to me correctly here and for some reason it never tastes the same as it does in a proper McDonald's in the town. Something is definitely not right there. Complain and they don't listen. How they are still allowed to trade I have no idea. Avoid this particular branch at all costs. Trust me. I've saved you some absolutely needless hassle.

Terrible slow service.Never queue customers in the grill spots so large orders end up with a huge queue behind every time.Some of the staff have a terrible attitude.The McFlurry machine is always out of order, same for the milkshakes.NEVER hot food!Started using the neighbouring town McDonalds, Widnes Bowers retail park. Never waited more than 5 minutes for an order ever, Far better service, polite staff, food always hot.

Disappointing, lukewarm chips, burger a bit dry.Chilli cheese bites nice. Despite 10 min que in drive through had to wait a while after I got the food for my drink with no reason for delay or apology.

Long waiting time, always get orders wrong . (Minor mistakes like without sauces etc always happened. I think I have report via the apps a few times already.) Order from just eat or if you would like to dine in go to widnes mcdonalds may be a better option.This is the worse Mcdonald that I ever been to.All staff are rushing to do just eat orders and no one is doing order which customer buy directly from the shop. After 3 to 4 just eat orders then they will do 1 in store customer number which caused me a 20 mins wait. The little boy which queue in front of us was crying and my little girl keeps telling me she is hungry and tired.I will try to avoid Mcdonald in my future or order from just eat as there is a data to track and at least they will rush your order.

I bought 4 hamburgers and the meatballs were missing, it can't be such a disgrace..

This visit to the Runcorn McDonald’s was more positive than usual. We drove right up and not many cars were waiting meaning they most likely processed orders faster than usual. We were only interested in a few cheeseburgers and fries and we noticed it was cheaper to buy Happy Meals than adult lunches.Only bad side to that is we failed to realize they don’t add salt to the fries for children so it wasn’t tasty as usual. As you can see the fries are quite soggy but they were hot and that made all the difference.We paid only a few pounds for the two meals and rushed right off without our drinks. They didn’t try to stop us and would have been nice if they did. Not sure why they wouldn’t. When we realized we didn’t have the drinks, we walked back to retrieve them.All in all the food was hot and quite tasty. We will definitely visit again!