Shake, Waffle & Roll in Halton

I only gave one star because it wouldn't let me put 0.Absolutley dreadful. Order took 2 hours to arrive, and when it got here the cookie dough looked like it had been dropped on the floor and flung into a box with some cheap 'snickers' on top, cold!The waffles were clearly shop bought waffles and missing half of the toppings requested and paid for and barely warm!I understand bank holiday is a busy time, but 2 hours for 2 desserts to be delivered, I'd expect for the standard of food to be miles better than it was.Don't waste your money!

Absolutely disgusting! Paid for chocolate fudge brownie Ben and Jerry's and got plain vanilla ice-cream.. the pancakes were freezing and looked like they had been bounced off the wall with barley any toppings .. Booked for a delivery slot and was still 45 minutes late and I'm literally 5 minutes away from the place . Girl who delivered seemed lovely but delivered the wrong order then came back.. Obviously needs to be more careful with a pandemic going on and I had touched someone else's order!! Definitely not worth it! Would avoid this place..

Standards have really gone downhill, I would not recommend this place to anyone. All orders were wrong, its mothers day, so understandably they are busy. The attitude to my young daughter on the phone was shocking to say the least. 1 Shake missing , 4 ice creams missing, 2 cookie doughs were wrong although they argued this one ?however our receipt proves us correct. No sauce in shakes even though paid for and potions were literally laughable. Please dont waste your money on sub standard service and food. So many nicer places are available. If you google search. I like the new one in halton view.

This food was absaloutly terrible. My 2 brothers really like food and are not picky eaters at ALL. Second the staff are very rude food takes to long to get here we ordered at 17:08 and it arrived 30 minutes late. First and last time ordering here. Food looked like it was prepered by a 2 yr old. Much rather get mcdonalds instead. Also did i mention it was a complete waste of my dad and mums money.

Overpriced microwaved pancake just flung in the packaging, overpriced dry waffles with minuscule amounts of topping and a huge delay in delivery. Absolutely gutted, rare treat for the kids was an expensive disappointment.

Food was delivered over 2 hours after I ordered it and wasn't told it was going to be late until I chased them up 20 minutes after the expected delivery time - after which was still 10 minutes late.Then after 6 calls to the shop to simply check on the order, I was answered by some horrible, passive-aggressive woman telling me "well, it's not even late anyway" even though they had only just delayed the expected delivery time 30 minutes after it was initially expected and I just wanted to confirm the order was coming. I said I wasn't even complaining and she decided to hang up on me.A quick apology and clarification would have sufficed but now will be chasing up to get my money back for unnecessarily rude customer service and lack of updates for delayed services.

Ordered cookie dough, chicken wings, Mozzarella stick and ice blasts. It was bloody awful! Waited 2 and a half hours for stone cold chicken wings, stone cold mozzarella sticks and cookie dough that was rock hard stuck to the bottom of the box. Will NOT be ordering again. Terrible.

Absolutely terrible. I took my thirteen year old daughter and her friend and they were shocked by how bad it was. My daughter didn't finish her chocolate brownie and ice cream because it was still cold in the middle (after being microwaved) and she felt uncomfortable with the poor standard of hygiene. Staff were not wearing masks or gloves and they were handling food. At one point the staff went outside to smoke cigarettes. The smell of the smoke inside was disgusting. They returned and continued handling food without washing hands. Avoid at all costs.

A inevitable decrease in quality due to expanse in the variety of food. I used to love this place (as did many of my friends) but opinions have changed as the effort put into the food changed too. I don’t understand how the food always manages to turn up cold, I’m waiting long enough so I’d expect it to be made a little more meticulously. On another note, the business is called ‘Shake Waffle N Roll’, which clearly infers that it focuses on shakes, waffles and other snacks like that. If has been categorised in the desserts section of JustEat since opening and I find all of this very misleading due to the lack of attention towards the quality of the desserts. Waffles are poor quality and always cold (probably microwaved at some point). Cookie dough is gritty and dry. The only good remark I can make about this place is the shakes. I recommend focusing less on things like Nachos, salt and pepper chicken, burgers and Hot Dogs and maybe show a little more love to the things that gave the business its name. I want to love this place again and hope this criticism can help. In the meantime I do not recommend this place due to its unpredictability.

HORRIBLE!I ordered a apple pie that was clearly microwaved and just dumped in the packaging and when getting ready to tuck into my desert was greeted with a frozen piece of slop. Absolutely disgusting, sort out the quality of your food and the attention to detail! Don’t recommend at all!