Caffe Nero in Lancaster

Brilliant coffee shop in the heart of Lancaster!It's warm and comfortable with a huge range of drinks both hot and cold, same as a selection of food!The good thing with cafe Nero is you know what to expect with high standards of coffee, staff and a nice relaxing atmosphere and this one is just that!Definitely recommend!

My wife and I are big fans of Nero and have visited the Lancaster branch every Saturday for a long time, always impressed by the quality of coffee and friendly staff. Today was a big disappointment. We were served by a tall young man wearing glasses. He spent too much time chatting to his colleagues and it therefore took too long to make the drinks. Not a big problem at that stage. When we sat down we found that both our coffees only came half way up the cup, the rest was froth. My wife went back to the counter and simply asked for a top-up of warm milk. Easy enough you might think. The same young man said "Cappucinos do contain froth." My wife responded that she knew that very well but the coffee was way down the cup. Instead of just getting on with the job, the young man once again stated that cappucinos contain froth. My wife had to become assertive and pointedly asked for a top-up which she finally received. This young man let down Caffe Nero and the Lancaster branch in particular. He needs to learn who is the customer and deliver the service that the paying public want. We do not want to change our coffee shop but this young man made us think seriously about doing so. Remember who is the paying customer and who is the service provider!

Lovely food, I had a hot sandwich and Sicilian lemon cheesecake with great cappuccino. Great experience and great service.

Friendly staff and warm welcoming atmosphere definitely prefer it to most cafes

Nice coffee shop, good coffee and nice atmosphere. Staff seemed to know what they were doing and were efficient despite queues.Only downside was how difficult it was to get through the door with a buggy - one of the doors was locked so it was a narrow space to navigate. There isnt loads of room inside for a buggy but we managed to find space at the back and left our buggy by the window. It was snowing at the time so not weather for sitting outside in.

Not too bad. The cup was cold before they put the coffee in it. Same with the milk jug when i asked for an Americana with hot milk. Thats what happens when you have an odd couple serving you.

Ordered Cappuccino and Latte. Capuccino very good and "dryish" as ordered. Latte was served first, very quickly and probably using 'old' milk. Much too sloppy with no creamy milk on top. I took it back and another Barista (possibly bearded, possibly Manager?) assessed it with a spoon and agreed it was "too wet". They made another one which was fine. Thanks Caffe Nero (and the Manager?) for making it right and for an overall, very good customer experience. And 3 bonus stamps via Christmas cracker :)

Nice place, it was busier than expected but we could find a seat. The vegan sausage roll was worth it.

Popped in for a coffee while the rain passed. Not as many tables as we thought but did eventually find one that was available. Hot chocolate was good but the coffee didn't compare to a Starbucks.

Server was super friendly, made our "super milky Americano" just the way we had requested it, ice flat white was nommy too!