Hotel Chocolat in Liverpool

It should have been a special experience but was left underwhelmed . No ice cream or shakes were available ,the machine had broke ! No decaf tea ! Instead i was offered a take away cup of hot water and a friut teabag to dunk it in myself . . My 1st experience and also my last

I’ve been here twice now. First time was just for the cafe and second time was for the actual shop. The assistants were so helpful with all of queries and only touched my guide dog after seeking my permission beforehand. Completely recommend this shop.

Chocolate Mecca !! I always pay homage to Hotel on a visit to town, its the Law !! In between online ordering.Everything is divine, good for senses and the soul , we all deserve Hotel Chocolat, it should be prescribed by the NHS .

The staff here were so friendly and polite. I walked in and told them I had a train to catch but I really wanted their velvetiser. The staff member dropped what she was doing helped me pick one out, and chocolate, for me signed up to the app to save me money and I was done and out the door and at my train in plenty of time. Amazing service!Re the shop: I love that it has a separate cafe and shop section, I think it helps those browsing not to feel they're in the way by a busy cafe queue.

First time we've been here. Was expecting a great mocha but was disappointed as it lacked any real flavour. We ordered cakes and no plates provided to eat off, just served on the tray. Doubt we'll go again

Having the best time with this beauty!The Hot chocolates were gorgeous.Now on my takeaway latte that is heaven in a cup.Lovely place to have a pit stop before home.😍 ☕☕💗

We visit this hotel chocolate shop at liverpool and we were not dissaponted. Shop was nice and clean , the smell of chocolate inside is amazing. We decided try hot chocolate and omg soo good! We had milky and salted caramel hot chocolate. The best hot chocolate we ever had. Large hot chocolate £3.95 each.

Amazing service. First time coming here and baristas were absolutely superb.

Nice place for a warm drink. Friendly, helpful staff. A bit on the expensive side but nice if you want to treat yourself.Options for various diets including vegan and lactose-free.Quite small, and I thought a little cramped so perhaps not great for accessibility, although it is ground floor with level access.

Amazing cafe ❤️. The quality of service, drinks and dessert are so high that I have made it my plan to be my number 1 go to place for meeting up my friends 1 to 1. Its cosy and generally clean with cutely designed seating area. I would highly recommend taking a date here or just to catch up with a friend. I want to try and order EVERYTHING! 🤩 😍